Changelog. Every release, in order. Changelog. Every release, in order.

Each inbound conversation gets an issue type and an urgency. Critical ones hand off to a human.

OAuth consent no longer errors for signed-in users, and login honors ?redirect so you return to Authorize instead of home.

Select multiple inbox conversations and batch status, assign, priority, spam, or delete from a floating action bar.

Workflow nodes now carry their own config on a left-to-right canvas, so you can read and change a flow without opening a sidebar.

The command palette now invites teammates, shows your widget install snippet, searches conversations, and hands questions to Kal.

See when a customer was last active beside first seen, with their timezone and yours on hover.

Non-admin collaborators on SupportWire can list integration authorizations without needing full admin rights. Teams see connected tools faster and keep permissions tight.

Priority level glyphs now match everywhere — filters, activity chips, conversation cards, and settings — so agents always see the same visual language for urgency.

SupportWire widget now restores country, city, IP, browser, language, timezone, and OS for anonymous visitors — the context agents need on the first message.

Watch customer session recordings inside SupportWire conversations. Match by email, replay inline, and keep context switches out of the support workflow.

SupportWire now lets you connect external data sources into conversations and surfaces Instagram handles and identifiers so agents always know who they are talking to.

SupportWire Live Translation lets your team read every conversation in their preferred language. Org-level switch, per-teammate preference, and on-demand message translation.

SupportWire now supports full ClickUp task integration with two-way status sync. Push conversations to ClickUp Lists, keep external issue links visible, and match Linear and Jira depth.

SupportWire surfaces Stripe and Paddle billing status, MRR, and recent transactions in the conversation sidebar. Connect with an API key — no OAuth required.

SupportWire public chat and embeddable widget now share the same streaming experience — granular status, typing indicators, email/OTP, CSAT, and smoother identify flow.

SupportWire Knowledge Capture now offers auto-capture or 👀-reaction mode per Slack channel. Authors are attributed correctly and the Knowledge Store detail view is sharper.

Publish a branded, searchable help center your customers can read before they ever open a ticket.

Point Kal at your Notion and Confluence spaces. It reads them, watches for changes, and cites the exact page.

Turn Slack messages into knowledge Kal can use, without leaving the channel your team already works in.

Customers can rate Kal's answers with a thumbs up or down, so you see which replies to fix.

Connect Jira over OAuth and turn a support thread into a tracked issue, with status that stays in sync.

Connect your store and let Kal answer product and order questions on its own.

Connect Slack over OAuth. New tickets ping the right channel, and your team can act without leaving Slack.

A copilot inside every conversation. It reads the thread, checks your knowledge, and drafts the reply. You edit and send.

Instagram conversations now land in SupportWire, with handles, profile pictures, and a channel icon so you always know where a message came from. Now in beta.

A new dashboard that shows where conversations are coming from on a live globe, with a full-width redesign and an AI reply-time stat.

First wave of WCAG 2.1 AA work lands across structure, navigation, and forms.

Connect Linear over OAuth and turn any conversation into an issue. Plus a faster way to work with tasks.

Agent messages now show seen and double-tick read receipts, so you know when a customer has read you.

A unified width, refreshed layouts across every settings page, and syntax-highlighted code blocks.

Every AI reply now shows the exact knowledge sources it pulled from, plus how long it took to answer.

A new terminal color palette and a codebase-wide typography scale sweep.

Track follow-ups alongside conversations, with assignees, real-time updates, search, and activity notifications in the chat timeline.

Dashboard numbers update live as conversations come in, plus a stats leaderboard and a reorganized settings sidebar.

A retro time range bar for business and shift hours, searchable timezones, and small moments of joy throughout the app.

Decide exactly when the bot takes over a conversation and set per-teammate shift hours for smarter routing.

A fully scripted playground for showing SupportWire to your team: watermark, simulator, presets, and dark mode toggle.

See how many conversations your bot is closing on its own, plus a redesigned app sidebar and a new Closed inbox view.

Lists, code blocks, blockquotes, and a conversation context menu for delete, status, and copy link.

Rephrase replies in one click and get AI-generated summaries of long threads in the right sidebar.

Leave private notes on any conversation that only your team can see.

Bring your entire conversation history into SupportWire with progress tracking, rollback, and per-entity breakdowns.

Logged-in customers can browse all their past conversations and send annotated screenshots.

New responsive sizing, B&W brand mark, mobile fullscreen, and dark mode improvements.

See the sender avatar and image attachments right in your push notifications. Plus pin conversations to the top of your list.

Manage your subscription, switch plans, and track usage directly from Settings.

A dedicated page for every customer with their conversations, location on a 3D globe, and new filters to find who you are looking for.

Spring-smooth open and close animations, a trigger entrance effect, and a loader bundle reduced from 198KB to 43KB.

Combine multiple conversations from the same customer into one thread. One click, full history, no lost context.

Your organization logo now appears in the widget chat header. Automated messages can trigger when customers visit specific pages.

Send messages automatically when customers visit specific pages. Set URL patterns, write your message, and let it run.

Connect external tools to SupportWire through the new MCP configuration card in Developer Settings.

SupportWire now speaks Arabic and Tamil. The entire interface, every button, label, and message, adapts to your language.

Invite teammates into specific conversations, see who is involved at a glance, and conversations reopen automatically when customers reply.

Move faster on desktop, feel every action on mobile, and keep supporting customers even when your connection drops.

Upload your organization logo and profile picture, see unread message counts on every conversation, and links in chat are now clickable.

Sign in with Google or Apple across all platforms, start conversations from the inbox, manage spam, pin conversations, search within threads, and a fully functional users page.

Real-time typing indicators across all platforms, a redesigned dashboard with insights and trends, message deletion, and SSO token support.

Resolved conversations tab, drag-to-reorder inbox, contact search, AI assistant settings, and full conversation management on iOS.

A redesigned command bar with scope filtering, quick navigation to any page or setting, keyboard shortcuts, and recent search history.

Full-text search on iOS, AI chat assistant in the webapp, live knowledge stores, and a smoother settings experience.

Calendar, Reminders, and Mail integrations, conversation assignees, status management, starring, and video thumbnails.

Chat renamed to Inbox with conversation management, fast full-text search, knowledge stores, video lightbox, and a new motion system.

Glassmorphism effects, starter prompts for new conversations, document title notifications, and a fix for dark mode leaking from parent pages.

A new dashboard tab with charts, inbox filter pills, full role management, and on-device conversation summaries.

A new analytics dashboard with peak timing heatmap, integrations management, and a developer toolbar for the SupportWire web app.

Push notifications with quick reply, a home screen widget for conversation stats, and customer attribute display.

Typing indicators, video embedding, message editing, user info panels, and a polished chat experience across the SupportWire web app.

The widget now supports file drag-and-drop, video attachments, user data attributes with OS detection, and improved scroll behavior.

The iOS app now supports audio recording, file attachments, three-layer caching, Apple Handoff, and swipe-to-reply in conversations.

New minimal design system, secure authentication, dark mode, real-time chat, and the foundation for the SupportWire web app.

The SupportWire widget got a full UI redesign with glassmorphism effects, rich text editing, and is now available as an npm package.

SupportWire now has a native iOS app built with SwiftUI, available on TestFlight for early testing. Fast, native, and feels like chatting on iMessage.

SupportWire alpha is live at FeatureOS with the core help widget, knowledge base, custom theming, and real-time chat. Here is what shipped in our first release.