Inbox
Each inbound conversation gets an issue type and an urgency. Critical ones hand off to a human.
Kal classifies each inbound conversation as a bug, how-to, feature request, billing, account, or other. It also sets urgency: low, medium, high, or critical.
Critical urgency forces a human handoff. Kal does not keep writing a reply on those.
You see badges on the inbox list and on the conversation header. Filter the inbox by issue type or by urgency.