Inbox & conversations
List, get, create, update, filter, assign, and unassign conversations. Full live chat MCP control over the queue you already run in SupportWire.
A customer support MCP with OAuth and easy setup. Twenty-four tools. Triage, reply, and assign without leaving the AI client.
Claude
ChatGPT
Codex
Cursor
VS Code
GrokDefinition
A live chat support MCP (also a customer support MCP) is a Model Context Protocol server that lets AI assistants such as Claude Desktop, ChatGPT, and Cursor connect to a live support platform and run the inbox as native tools: list conversations, reply in-thread, assign teammates, and update customers.
SupportWire MCP is a native live chat support MCP for the SupportWire
workspace, not glue for a third-party LiveChat product. Remote OAuth endpoint at https://mcp.supportwire.ai/mcp. Org-scoped. Twenty-four tools across
conversations, messages, customers, team, and settings. You act as yourself. No API keys
to paste by hand.
Why it matters
Full workspace. Not a demo MCP.
Most MCP samples show a toy tool or two. A real customer support MCP runs the inbox you already trust: queue, replies, customers, team, settings.
| Thin demo MCP | SupportWire customer support MCP |
|---|---|
| One or two toy tools | 24 tools across the workspace |
| Read-only samples | Conversations, messages, customers, team, settings |
| Keys in a config file | OAuth to your real org |
| No real org context | Rich UI cards where the client supports them |
Works with Claude ChatGPT Codex Cursor VS Code Grok Any MCP client
How to connect
Three steps. OAuth does the rest.
Add the SupportWire MCP endpoint, sign in, pick your org. Then run live chat from Claude, ChatGPT, or any MCP client.
- 01
Add the endpoint
Point your MCP client at the remote SupportWire server. One Claude Code command, or a short JSON config for Claude, Cursor, VS Code, and ChatGPT.
- 02
Sign in and pick your org
Browser OAuth opens. Sign in, choose the organization, approve scopes. No API keys to copy. You act as yourself (actor=self).
- 03
Use the tools
List conversations, reply in-thread, assign teammates, update customers, and adjust org settings from inside the AI client.
Claude Code
One-liner over HTTP transport
claude mcp add --transport http supportwire https://mcp.supportwire.ai/mcpMCP config (JSON)
Claude, Cursor, VS Code, ChatGPT, and peers
{
"mcpServers": {
"supportwire": {
"url": "https://mcp.supportwire.ai/mcp"
}
}
}Endpoint: https://mcp.supportwire.ai/mcp · Full MCP documentation
What you can do
Twenty-four tools. One support workspace.
Grouped for the work that matters: inbox, messages, customers, team, and org settings. Rich MCP UI cards for conversations, contacts, and team in clients that support widgets.
Messages & replies
List, create, update, and delete messages. Draft and send replies without leaving Claude or ChatGPT.
Customers
Look up and update customer records so triage has context before you reply.
Team members
See who is on the org, assign work, and keep ownership clear from the AI client.
Organization & settings
Read and adjust org-level settings through the same OAuth session. Scoped to what your role allows.
Use cases
Real work from the AI client.
A live chat MCP is useful when it replaces tab-hopping, not when it demos a single list call.
Morning triage in Claude
Open Claude, list open conversations, filter by status, and assign the queue before coffee cools.
Reply without switching tabs
Read the thread, draft the answer, and post the reply from the same chat. Live chat MCP where you already work.
Block a spam contact
Flag or update a bad actor on the customer record so the inbox stays clean for the rest of the team.
Invite a teammate mid-thread
Assign a conversation or pull in a team member when the issue needs another pair of eyes.
Trust
OAuth. Org-scoped. Revoke anytime.
Customer support MCP access should feel like signing into the product, not shipping a secret into a config file.
OAuth, not shared secrets
Browser sign-in, org picker, scoped approval. Revoke anytime under Settings → OAuth Apps.
Org-scoped by design
Tools only see the organization you approved. Not open-world search. Not cross-tenant data.
Actor is you
Actions run as yourself (actor=self). Role caps still apply. Audit stays honest.
No hand-copied API keys
Nothing to paste into a config file and forget. Connect, approve, work.
Your inbox.
Inside Claude.
Customer support MCP for the tools you already open every morning. Live chat MCP when the queue will not wait for another tab.
SupportWire MCP · 24 tools · OAuth
FAQ
Customer support MCP questions.
Straight answers for Claude MCP support, ChatGPT MCP customer support, and live chat MCP setup.
A live chat support MCP is a Model Context Protocol server that connects AI assistants such as Claude Desktop, ChatGPT, and Cursor to a live support platform so agents can list conversations, reply, assign, and update customers as native tools. SupportWire is a native live chat support MCP for the full SupportWire workspace, not middleware for a third-party LiveChat product. Remote OAuth endpoint at mcp.supportwire.ai.
A customer support MCP is a Model Context Protocol server that exposes your support workspace as tools inside AI clients. Instead of switching to a helpdesk UI, Claude or ChatGPT can list conversations, reply, assign, and update customers through native tool calls. SupportWire ships a remote OAuth customer support MCP at mcp.supportwire.ai.
A live chat MCP connects an AI client to a live chat or inbox product so agents can run the queue from the model interface. SupportWire MCP is a live chat MCP (and live chat support MCP) for the SupportWire workspace: conversations, messages, customers, team, and org settings, scoped to the organization you approve.
Add the remote endpoint https://mcp.supportwire.ai/mcp in your MCP client. In Claude Code: claude mcp add --transport http supportwire https://mcp.supportwire.ai/mcp. On first use, sign in with OAuth, pick your org, and approve scopes. Same flow works for Claude desktop, claude.ai, ChatGPT, Cursor, VS Code, and other MCP clients. Full setup: MCP docs.
Twenty-four tools across five groups: conversations (list, get, create, update, filter, assign, unassign), messages (list, create, update, delete), customers, team members, and organization plus settings. Clients that support MCP UI widgets also get rich cards for conversations, contacts, and team.
Yes. It is a remote OAuth server. You sign in in the browser, select an organization, and approve scopes. Tools are org-scoped and run as you (actor=self) with your role limits. Revoke access any time under Settings → OAuth Apps. It is not an open-world tool surface.
No. SupportWire MCP uses browser OAuth. There are no long-lived API keys to paste into config files. Add the endpoint, complete sign-in, and start using tools.
Updated July 2026
Run support from your AI client.
Start a free SupportWire trial, connect the customer support MCP, and work the live chat queue from Claude or ChatGPT. OAuth. Twenty-four tools. No API keys.