Kal answers hours, menu, and dietary questions, takes and changes reservations, and deflects the repetitive calls during the dinner rush. The special requests go to your team. One snippet to install. Free to start.
Built for restaurants and cafes
Answer the table. Keep the phone free.
Reservations, hours and holiday hours, menu and allergen questions, takeout and wait times. The four jobs a busy front of house actually needs done, handled in the chat.
Reservations
Take the booking in the chat.
Kal takes a reservation, confirms the party size and time, and answers the large-party and group-booking questions a guest asks before they commit. Need to move a Friday table to Saturday? Kal changes it without anyone picking up the phone.
Hours and holidays
Are you open right now?
The most asked question a restaurant gets, asked a hundred times a week. Kal answers todays hours, the kitchen close time, and the holiday hours that throw everyone off, straight from your Knowledge Store. No more guests showing up to a dark door.
Menu and allergens
Whats gluten-free tonight?
Dietary and allergen questions are constant and the stakes are real. Kal reads your menu and prep notes and answers what is vegan, what is nut-free, and what the kitchen can adapt, then hands off to a human the moment a question needs a chefs judgment.
Takeout and wait times
How long is the wait?
Where is my takeout order, how busy are you tonight, do you take walk-ins. Kal handles the repeat questions on your site and over chat so the host stand can keep seating tables instead of answering the phone every ninety seconds.
The phone stops ringing. The tables keep turning.
Every are-you-open, every how-long-is-the-wait, every change-my-reservation answered in the chat, so your host stand stays at the host stand.
Reservations and large parties
Take, change, and confirm bookings without the phone.
A guest who wants a table at 8 on Friday does not want a voicemail. They want a yes. Kal takes the reservation in the chat, confirms the party size and time, and answers the questions that come before a booking: do you seat large parties, is there a minimum for a group of ten, can we bring a cake, is the patio open tonight.
When plans change, and they always do, Kal moves the table, updates the party size, or cancels it, all without a host stepping away from the floor. For a private-event or catering inquiry, the kind that needs a real conversation, Kal collects the details and uses Handover to pass the lead to your team with the full thread attached.
This is restaurant front-of-house automation that respects the guest and the staff at the same time. Read more about Kal and Handover.
Hours, menu, and the dinner rush
Feed Kal your menu. Watch the calls disappear.
Put your hours, your menu with allergen notes, and your reservation policy in the Knowledge Store. Kal reads it all and answers from your own words, so the repeat questions never reach a person.
Open Tue to Sun, 5pm to 11pm. Kitchen closes at 10:30pm. Closed Mondays and major holidays.
The risotto and the roasted carrots are vegan. We can make most pastas gluten-free on request.
Parties of 8 or more, take a deposit and route to the events workflow.
Add another source
Kal answers the everyday questions outright and knows exactly when to step aside. The chefs allergen sign-off, the 40-person buyout, the off-menu request: those reach a human with the full conversation attached. See how auto-resolve and Handover split the work.
Versus the field
A real assistant. At half the going rate.
Pay per resolution, like the rest, but for half the price. SupportWire charges per seat plus $0.49 per AI resolution, half of Intercom Fins $0.99 per resolution, with a free plan and no sales call.
Run the numbers: Free tools and calculators · Full pricing
Setup playbook
Three steps. One dining room.
Snippet. Knowledge Store. Answer. Most restaurants have Kal working the front of house before the next service.
Add the chat widget.
Paste one snippet into your restaurant site, your Squarespace, your Wix, your Toast or Square online ordering page. The chat bubble shows up across every page in about five minutes. No agency, no developer.
Fill the Knowledge Store.
Point Kal at your hours, your menu with allergen notes, your reservation and large-party policy, your catering and private-event details, and your parking and location info. Kal reads it all and starts answering from your own words.
Let Kal work the front of house.
Set Kals tone and pick what it owns: hours, menu, takeout status, reservations. Anything outside that, a chefs allergen sign-off, a 40-person buyout, gets Handover to your team with the full conversation attached.
Location, parking, and the small stuff
The questions you answer a thousand times, answered once.
Where do we park. Is there a corkage fee. Do you have high chairs. Is the patio dog-friendly. Are you on the second floor. None of these need a person, and all of them interrupt one. Put them in the Knowledge Store once and Kal answers them forever, on your site and over chat, every hour you are closed and every hour you are slammed.
For catering and private events, Kal qualifies the inquiry, captures the date, headcount, and budget, then hands a warm lead to your team instead of letting it die in a contact form. That is the difference between a missed booking and a booked buyout.
Learn how the AI agent reads your content and cites its answers on the product page.
Your front of house. Working every shift.
It never invents an allergen answer. It follows the rules you write. It works the hours you are closed. A host that never leaves the stand.
FAQ
The questions every owner asks.
Written by the team that built it. Sales fluff not on the menu.
It is software that reads a guests message, finds the answer in your restaurants own content (hours, menu, reservation policy) and either replies on its own or hands off to a person with context. SupportWires agent, Kal, answers hours and menu questions, takes and changes reservations, and deflects the repetitive calls that pile up during the dinner rush. More on how Kal works.
Yes. Kal takes a booking in the chat, confirms party size and time, and answers the large-party and group-booking questions a guest asks before committing. If a guest needs to move or cancel a table, Kal handles it without tying up a host on the phone. For a private buyout or a 30-plus catering inquiry, Kal collects the details and uses Handover to pass it to your team.
The phone rings constantly at the worst possible time. Kal answers the repeat questions, are you open, how long is the wait, do you take walk-ins, where is my takeout order, so the host stand keeps seating tables instead of fielding calls. Auto-resolve handles the easy ones outright. See how auto-resolve works.
Kal answers the dietary questions it can verify from your menu and prep notes. The moment a question needs a chefs judgment, a severe allergy, a custom prep, a large dietary-restricted party, Kal uses Handover to pass the conversation to a human with the full thread attached. It never invents an allergen answer.
SupportWire charges per seat plus $0.49 per AI resolution, half of Intercom Fins $0.99 per resolution, with a free plan and no sales call. Start free for a single location, then move to a paid plan as you grow. You only pay the resolution fee when Kal actually closes a question. See full pricing.
Updated June 2026
Answer the table. Keep the phone free.
Free plan. No card. Kal working your front of house before the next dinner rush.