Add the chat widget.
Paste one snippet into your restaurant site, your Squarespace, your Wix, your Toast or Square ordering page. The chat bubble shows up across every page in about five minutes.
Restaurants
Hours, menu, allergens, reservations. The dinner rush keeps the phone. Specials go to your team.
24/7
Kal answers hours and menu, even after close
$0.49
Per AI resolution. Half of Intercom Fin.
0
Calls missed during the dinner rush
5 min
Widget live on your site, no code
Built for restaurants and cafes
Answer the table.
Keep the phone free.
Reservations, hours and holiday hours, menu and allergen questions, takeout and wait times. The four jobs a busy front of house actually needs done, handled in the chat.
Reservations
Take the booking in the chat.
Kal takes a reservation, confirms the party size and time, and answers the large-party questions a guest asks before they commit. Moving a Friday table to Saturday takes no phone call.
Hours and holidays
Are you open right now?
The most asked question a restaurant gets. Kal answers today's hours, the kitchen close time, and the holiday hours that throw everyone off, straight from your Knowledge Store.
Menu and allergens
What's gluten-free tonight?
Kal reads your menu and prep notes and answers what is vegan, what is nut-free, and what the kitchen can adapt. Anything needing a chef's judgment goes to a human.
Takeout and wait times
How long is the wait?
Where is my order, how busy are you tonight, do you take walk-ins. Kal handles the repeats so the host stand keeps seating tables instead of answering the phone.
The phone stops ringing. The tables keep turning.
Every are-you-open, every how-long-is-the-wait, every change-my-reservation answered in the chat, so your host stand stays at the host stand.
Reservations and large parties
Take, change, and confirm bookings without the phone.
A guest who wants a table at 8 on Friday does not want a voicemail. They want a yes. Kal takes the reservation in the chat, confirms the party size and time, and answers the questions that come before a booking: do you seat large parties, is there a minimum for a group of ten, can we bring a cake, is the patio open tonight.
When plans change, and they always do, Kal moves the table, updates the party size, or cancels it, all without a host stepping away from the floor. For a private-event or catering inquiry, the kind that needs a real conversation, Kal collects the details and uses Handover to pass the lead to your team with the full thread attached. Read more about Kal and Handover.
Hours, menu, and the dinner rush
Feed Kal your menu.
Watch the calls disappear.
Put your hours, your menu with allergen notes, and your reservation policy in the Knowledge Store. Kal reads it all and answers from your own words.
You add to the Knowledge Store
Open Tue to Sun, 5pm to 11pm. Kitchen closes at 10:30pm. Closed Mondays and major holidays.
The risotto and the roasted carrots are vegan. We can make most pastas gluten-free on request.
Parties of 8 or more, take a deposit and route to the events workflow.
Guests get
Are you open tonight and is anything gluten-free?
We are. Open until 11, kitchen closes at 10:30. Most of our pastas can be made
gluten-free, and the risotto and roasted carrots are vegan. Want me to hold a table?
Yes, table for 9 at 8pm.
Nine guests is a large party, so I will loop in our team to confirm a small deposit and
your seating. One moment.
Hours and menu answered. Large party handed to staff.
Kal answers the everyday questions outright and knows exactly when to step aside. The chef's allergen sign-off, the 40-person buyout, the off-menu request: those reach a human with the full conversation attached. See how auto-resolve and Handover split the work.
Versus the field
Half Fin.
Same host stand.
$19 per seat per month plus $0.49 per AI resolution after 50 free each month, half of Intercom Fin's $0.99. A 14-day trial, no card, no sales call.
SupportWire Most others
AI resolution price $0.49 per resolution $0.99 per resolution Intercom Fin
Answers hours and menu from your content Yes, cited Scripted bot Most restaurant chatbots
Free 14-day trial 14-day trial, no card Trial then paywall Most booking tools
Hands off special requests to a human Handover, with context Dead end or voicemail Phone tree, FAQ bot
Needs a developer to set up No, paste one snippet Yes Most reservation platforms
Works after the kitchen closes Always on Staff hours only Front-of-house phone
Run the numbers with our free tools and calculators, or see full pricing.
Setup playbook
Three steps.
One dining room.
Snippet. Knowledge Store. Answer. Most restaurants have Kal working the front of house before the next service.
Fill the Knowledge Store.
Point Kal at your hours, your menu with allergen notes, your large-party policy, your catering details, your parking and location info. Kal answers from your own words.
Let Kal work the front of house.
Set Kal's tone and pick what it owns: hours, menu, takeout status, reservations. Anything outside that gets Handover to your team with the full conversation attached.
Location, parking, and the small stuff
The questions you answer a thousand times, answered once.
Where do we park. Is there a corkage fee. Do you have high chairs. Is the patio dog-friendly. None of these need a person, and all of them interrupt one. Put them in the Knowledge Store once and Kal answers them forever, every hour you are closed and every hour you are slammed.
FAQ
The questions every owner asks.
Written by the team that built it. Sales fluff not on the menu.
It is software that reads a guests message, finds the answer in your restaurants own content (hours, menu, reservation policy) and either replies on its own or hands off to a person with context. SupportWires agent, Kal, answers hours and menu questions, takes and changes reservations, and deflects the repetitive calls that pile up during the dinner rush. More on how Kal works.
Yes. Kal takes a booking in the chat, confirms party size and time, and answers the large-party and group-booking questions a guest asks before committing. If a guest needs to move or cancel a table, Kal handles it without tying up a host on the phone. For a private buyout or a 30-plus catering inquiry, Kal collects the details and uses Handover to pass it to your team.
The phone rings constantly at the worst possible time. Kal answers the repeat questions, are you open, how long is the wait, do you take walk-ins, where is my takeout order, so the host stand keeps seating tables instead of fielding calls. Auto-resolve handles the easy ones outright. See how auto-resolve works.
Kal answers the dietary questions it can verify from your menu and prep notes. The moment a question needs a chefs judgment, a severe allergy, a custom prep, a large dietary-restricted party, Kal uses Handover to pass the conversation to a human with the full thread attached. It never invents an allergen answer.
SupportWire charges $19 per seat per month plus $0.49 per AI resolution after the first 50 free each month, half of Intercom Fins $0.99 per resolution, with a 14-day trial, no card, and no sales call. Start with a single location, then add seats as you grow. You only pay the resolution fee when Kal actually closes a question. See full pricing.
Updated June 2026