Blog
Thoughts, ideas, and updates from the team behind SupportWire.
engineering
How we made the SupportWire site boring to extend
One section grammar for ~50 marketing routes. Shell, head, stage. No fifth layout API. Interactive walkthrough of the kit we use to keep the site editable for years.
by Karthik Kamalakannan
Giving Kal hands: how we built Data Connectors
engineering
Introducing SupportWire: Fast Support Software
company news
Give the agent a computer you can throw away
engineering
Paddle sells a bill, not a meter
engineering
How to Switch from Intercom: A Practical Migration Guide
guides
Best Intercom Alternatives for Small SaaS Teams in 2026
comparisons
7 Best Help Scout Alternatives in 2026 (Honest Comparison)
comparisons
8 Best Zendesk Alternatives for Small Business in 2026
comparisons
9 Best LiveChat Alternatives in 2026 (Pricing Compared)
comparisons
Live Chat Software for Startups: A Buyer's Guide
guides
Shared Inbox Software for Small Teams: What It Is and How to Pick One
guides