Drop in the widget.
Paste one script tag into your app shell, or wire it into your existing in-app help. The chat renders for logged-in users and visitors alike. No solutions engineer, no procurement.
SaaS
How-to, billing, onboarding from your docs. Cited. API and bugs land on the right desk, thread attached.
70%+
Of SaaS tickets are repeat how-to and billing
$0.49
Per AI resolution. Half of Intercom Fin.
24/7
Coverage across every timezone you sell into
0
New headcount to scale support volume
Built for software companies
Docs. Billing. Bugs. Handoff.
Technical how-to, onboarding friction, billing and plan changes, and integration help. The repeat questions that fill a support queue, answered from your own docs.
Technical how-to
Answer the docs question, in the chat.
Kal reads your product docs, API reference, and setup guides from the Knowledge Store and answers in-context, citing the exact page. Nobody leaves the app to go find it.
Onboarding
Cut the friction in the first session.
The first hour decides whether a trial converts. When a new user stalls on setup or a config step, Kal walks them through it from your onboarding guides.
Billing and plans
Upgrades, downgrades, invoices, sorted.
Plan changes, proration, seat counts, failed cards. Kal resolves the routine ones from your billing policy and routes the real edge cases to a human.
Integrations and API
API and integration help that holds up.
Webhooks, auth scopes, rate limits, SDK versions, answered from your developer docs. When it needs a real engineer, Handover routes it with everything Kal pulled.
Your docs already hold most of the answers.
The hard part was never writing the documentation. It was getting a stuck user to the right paragraph at the moment they needed it. Kal closes that gap, in the chat, from your own source of truth.
Self-serve support automation
Scale support without scaling headcount.
A growing SaaS company hits the same wall every time. Ticket volume climbs with every new customer, but the questions barely change. The same setup steps, the same plan-change requests, the same "how do I connect X?" The default fix is to hire another support rep per few hundred accounts. That math breaks long before your margins do.
When it needs a human
Answer what you can.
Route what you cannot.
Kal resolves the question it can answer from your docs. The genuine edge cases, an API bug, a disputed charge, a churn-risk account, get Handover to the right human with the full thread.
You write
Answer setup, API, and how-to questions from the product docs and cite the page.
If a user reports a bug, gather repro steps and Handover to engineering on-call.
For cancellation or downgrade intent, route to retention with the account attached.
Users get
Webhooks stopped firing after I rotated my API key. 500 on retry.
A rotated key invalidates existing webhook signatures. Re-sign your endpoint with the
new secret from Settings, API. Here is the exact step from the docs.
Did that. Still 500s on the orders endpoint only.
That is past the docs. I am pulling in an engineer with your account and this thread so
you do not repeat yourself.
Cited 2 docs. Handover to engineering on-call.
Kal answered from the docs, cited the source, and used Handover the moment the question went past what it could verify. Wire Through lets a teammate pull in a specialist mid-thread, so the right engineer lands on the conversation without a relay of forwarded tickets. More on how Kal works.
Versus the field
Half Fin.
Same docs.
$19 per seat per month plus $0.49 per AI resolution after 50 free each month, half of Intercom Fin's $0.99. You only pay when Kal actually closes the ticket.
SupportWire Most others
AI resolution price $0.49 per resolution $0.99 per resolution Intercom Fin
Answers from your product docs Knowledge Store, every reply cited Generic, often uncited Most chatbots
Route bug or API edge case to engineering Handover with full context Manual copy-paste Most helpdesks
Free 14-day trial 14-day trial, no card 14-day trial Intercom
Unlimited free lite seats Yes, view-only seats are free No, every seat billed Zendesk, Intercom
Sales call to start No, self-serve signup Required Enterprise tools
Long version: Intercom vs SupportWire, or all comparisons.
Setup playbook
Three steps.
One source of truth.
Widget. Docs. Rules. Most SaaS teams have AI support live before the next sprint planning.
Point Kal at your docs.
Connect your product docs, API reference, changelog, help center, and billing policy to the Knowledge Store. Kal indexes them and cites answers from your own source of truth.
Set the rules. Let it resolve.
Decide which topics Kal owns end to end and which ones Handover routes to a human. Flip on auto-resolve for the repeat how-to and billing questions and watch first response drop to seconds.
Bug triage and routing
Get bugs to the engineer who owns the surface.
A bug report buried in a support queue is a bug that ships to more customers before anyone sees it. Kal triages incoming reports, gathers steps to reproduce, plan, and account details, and routes the conversation to the right human with Handover. Wire Through pulls in a specialist mid-thread, so the engineer who owns the billing service or the webhooks pipeline lands on the exact conversation, not a forwarded summary.
FAQ
The questions every SaaS founder asks.
Written by the team that built it. Sales fluff not included.
It is an AI agent that reads a user's message, finds the answer in your product docs, API reference, and billing policy, and either resolves the ticket on its own or hands it to the right human with context. Kal, SupportWire's AI agent, reads from your Knowledge Store and cites every reply, so a developer or admin can see exactly which doc the answer came from.
Yes. Kal answers from your developer docs, API reference, and changelog. Webhooks, auth scopes, rate limits, and SDK versions are exactly the kind of repeat technical questions it resolves. When a question genuinely needs an engineer, Handover routes it to the right person with the full thread and the docs Kal already pulled, so nobody re-reads the ticket from scratch.
Billing is high-volume and mostly routine. Plan upgrades, downgrades, proration, seat counts, failed cards, and invoice requests get resolved from your billing policy in the Knowledge Store. The genuine edge cases (a disputed charge, a custom contract) route to a human instead of guessing. That is what auto-resolve is for.
The first session decides whether a trial converts. When a new user stalls on setup, an integration, or a config step, Kal walks them through it from your onboarding guides instead of letting them drop. For churn-risk conversations, you can write rules so cancellation or downgrade intent triggers Handover to a human who can actually save the account.
Yes. Kal triages incoming reports, gathers the details your team needs (steps to reproduce, browser, plan, account), and uses Handover to route the conversation to the right human. Wire Through lets a teammate pull in a specialist mid-thread, so a tricky API bug reaches the engineer who owns that surface without a relay of forwarded emails.
SupportWire charges $19 per seat per month plus $0.49 per AI resolution after the first 50 free each month, half of Intercom Fin's $0.99 per resolution, with a 14-day trial, no card, and no sales call. Lite seats are unlimited and free, and you only pay the resolution fee when Kal actually closes the ticket. Drafting and Copilot stay free. Full pricing →
Updated June 2026
Keep reading
See it from every angle.
The product, the pricing, and how SupportWire stacks up against the tools SaaS teams usually start with.