Kal answers technical, onboarding, and billing questions from your product docs, resolves the repeat ones, and routes API and bug edge cases to the right engineer with full context. Self-serve to start. Free to begin.
Built for software companies
The four jobs a SaaS inbox needs done.
Technical how-to, onboarding friction, billing and plan changes, and integration help. The repeat questions that fill a support queue, answered from your own docs.
Technical how-to
Answer the docs question, in the chat.
Most SaaS tickets are a how-to that already lives in your documentation. Kal reads your product docs, API reference, and setup guides from the Knowledge Store and answers in-context, citing the exact page, so a user never has to leave the app to find it.
Onboarding
Cut the friction in the first session.
The first hour decides whether a trial converts. When a new user gets stuck on setup, an integration, or a config step, Kal walks them through it from your onboarding guides instead of letting them stall and churn before they ever reach value.
Billing and plans
Upgrades, downgrades, invoices, sorted.
Plan changes, proration, seat counts, failed cards, and invoice requests are high-volume and low-complexity. Kal resolves the routine ones from your billing policy and routes the genuine edge cases to a human with the full thread attached.
Integrations and API
API and integration help that holds up.
Webhooks, auth scopes, rate limits, SDK versions. Kal answers integration and API questions from your developer docs and changelog. When a question needs a real engineer, Handover routes it with the conversation and the docs Kal already pulled.
Your docs already hold most of the answers.
The hard part was never writing the documentation. It was getting a stuck user to the right paragraph at the moment they needed it. Kal closes that gap, in the chat, from your own source of truth.
Self-serve support automation
Scale support without scaling headcount.
A growing SaaS company hits the same wall every time. Ticket volume climbs with every new customer, but the questions barely change. The same setup steps, the same plan-change requests, the same "how do I connect X?" The default fix is to hire another support rep per few hundred accounts. That math breaks long before your margins do.
Kal answers those repeat questions from your Knowledge Store, the repo of product docs, API reference, changelog, and billing policy it reads from. It cites the exact source on every reply, so users trust the answer and your team can audit it. When a ticket is genuinely new, it routes to a human instead of guessing. The result is real self-serve support automation: deflection on the routine, humans on the hard, and a support function that grows with revenue instead of with headcount.
This is the whole reason First Response Time and Time to First Response matter for SaaS. A developer blocked on an integration at 2am does not want a ticket number. They want the answer. See how auto-resolve works →
When it needs a human
Answer what you can. Route what you can't.
Kal resolves the question it can answer from your docs. The genuine edge cases, an API bug, a disputed charge, a churn-risk account, get Handover to the right human with the full thread attached.
Answer setup, API, and how-to questions from the product docs and cite the page.
If a user reports a bug, gather repro steps and Handover to engineering on-call.
For cancellation or downgrade intent, route to retention with the account attached.
Add another rule
Kal answered from the docs, cited the source, and used Handover the moment the question went past what it could verify. Wire Through lets a teammate pull in a specialist mid-thread, so the right engineer lands on the conversation without a relay of forwarded tickets. More on how Kal works →
Versus the field
Developer-credible AI. At half the going rate.
Pay per resolution, like the rest, but for half the price. SupportWire charges per seat plus $0.49 per AI resolution, half of Intercom Fin's $0.99 per resolution, with a free plan and no sales call. You only pay when Kal actually closes the ticket.
Long version: Intercom vs SupportWire · All comparisons
Setup playbook
Three steps. One source of truth.
Widget. Docs. Rules. Most SaaS teams have AI support live before the next sprint planning.
Drop in the widget.
Paste one script tag into your app shell, or wire it into your existing in-app help. The chat renders for logged-in users and visitors alike. No solutions engineer, no procurement.
Point Kal at your docs.
Connect your product docs, API reference, changelog, help center, and billing policy to the Knowledge Store. Kal indexes them and starts citing answers from your own source of truth, not a generic model.
Set the rules. Let it resolve.
Decide which topics Kal owns end to end and which ones Handover routes to a human. Flip on auto-resolve for the repeat how-to and billing questions and watch First Response Time drop to seconds.
Bug triage and routing
Get bugs to the engineer who owns the surface.
A bug report buried in a support queue is a bug that ships to more customers before anyone sees it. Kal triages incoming reports, gathers steps to reproduce, plan, and account details, and routes the conversation to the right human with Handover. Wire Through pulls in a specialist mid-thread, so the engineer who owns the billing service or the webhooks pipeline lands on the exact conversation, not a forwarded summary.
Your support inbox becomes the front door to engineering, with the noise filtered out and the real issues escalated cleanly. See the shared inbox →
A support team that scales with you.
It answers from your docs. It cites every reply. It routes the hard ones to the right human. It works every hour your team is asleep, in every timezone you sell into.
FAQ
The questions every SaaS founder asks.
Written by the team that built it. Sales fluff not included.
It is an AI agent that reads a user's message, finds the answer in your product docs, API reference, and billing policy, and either resolves the ticket on its own or hands it to the right human with context. Kal, SupportWire's AI agent, reads from your Knowledge Store and cites every reply, so a developer or admin can see exactly which doc the answer came from.
Yes. Kal answers from your developer docs, API reference, and changelog. Webhooks, auth scopes, rate limits, and SDK versions are exactly the kind of repeat technical questions it resolves. When a question genuinely needs an engineer, Handover routes it to the right person with the full thread and the docs Kal already pulled, so nobody re-reads the ticket from scratch.
Billing is high-volume and mostly routine. Plan upgrades, downgrades, proration, seat counts, failed cards, and invoice requests get resolved from your billing policy in the Knowledge Store. The genuine edge cases (a disputed charge, a custom contract) route to a human instead of guessing. That is what auto-resolve is for.
The first session decides whether a trial converts. When a new user stalls on setup, an integration, or a config step, Kal walks them through it from your onboarding guides instead of letting them drop. For churn-risk conversations, you can write rules so cancellation or downgrade intent triggers Handover to a human who can actually save the account.
Yes. Kal triages incoming reports, gathers the details your team needs (steps to reproduce, browser, plan, account), and uses Handover to route the conversation to the right human. Wire Through lets a teammate pull in a specialist mid-thread, so a tricky API bug reaches the engineer who owns that surface without a relay of forwarded emails.
SupportWire charges per seat plus $0.49 per AI resolution, half of Intercom Fin's $0.99 per resolution, with a free plan and no sales call. Seats are included, not billed per head from day one, and you only pay the resolution fee when Kal actually closes the ticket. Drafting and Copilot stay free. Full pricing →
Updated June 2026
Keep reading
See it from every angle.
The product, the pricing, and how SupportWire stacks up against the tools SaaS teams usually start with.
Scale support. Not headcount.
Free plan. No sales call. AI customer support reading from your own docs, live before your next release.