Common questions. Honest answers. Common questions. Honest answers.

Yes! Fourteen days. Full access. No credit card. Start your trial and import your existing data to see how SupportWire handles your real conversations.

One plan, called One: $19 per seat per month, billed monthly, with everything included. You get 50 AI resolutions a month for free, then each one after that is $0.49, exactly half of Intercom Fin's $0.99, and only billed when Kal actually closes the ticket. Lite seats are unlimited and free. Drafting, summaries, and Copilot stay free. No contact limits. No message volume charges. Every number on one page. For heavy volume there is Scale: pay per resolution instead of per seat, with a minimum usage commitment.

Yes. Reach out to support and we'll extend it. No forms. No sales call. Just ask.

Less. A lot less. Intercom Advanced runs $99 per seat, Fin AI adds $0.99 per resolution, and Copilot is another $29 per seat. SupportWire's One plan is $19 per seat with Copilot included, 50 free AI resolutions a month, and resolutions at $0.49 after that, exactly half of Fin. Same job, a fraction of the bill. See the full side-by-side comparison or run your own numbers in the Intercom pricing calculator.

A conversation that Kal closes on its own, without handing off to a human. Your first 50 each month are free; after that each one costs $0.49. Everything else Kal does for free: drafting replies, summarizing threads, and Copilot assistance carry no per-use charge. You pay for finished work, not attempts.

No. If Kal hands a conversation to a human, that conversation costs nothing. You are only billed when the AI actually resolves the ticket, and only past your 50 included resolutions each month. No charge for trying, no charge for partial answers, no charge for handoffs.

A limited seat for teammates who need occasional access to conversations without a full agent workspace. On the One plan, lite seats are unlimited and free. Invite your whole company if you want.

The One plan includes 100 Knowledge Stores and 5,000 crawled pages. Need more? Ask us and we'll raise it.

Scale is for teams with heavy support volume, where paying per seat stops making sense. You pay per resolution instead, at volume rates, with a minimum usage commitment. Everything in One is included. Talk to us and we'll size it with you.

No. There is no forever-free plan. SupportWire starts with a 14-day trial, no credit card, extendable by completing onboarding checklist items. When the trial ends, you move to the One plan at $19 per seat per month. Your first 50 AI resolutions each month are free; after that they bill at $0.49 each.

Under 100ms (p50). You can verify it yourself on any page where it's installed. We display the actual load time. Live performance metrics are public, methodology included so you can audit our claims.

Yes. Colors, position, copy, launcher, brand. Make it look like it grew up inside your product, not bolted on after.

Yes. Native iOS and Android with rich push notifications. Your team gets pinged the second a message lands. Not minutes later through a flaky web push.

Every three days, on average. Track every release in the changelog.

Yes. In private beta with a small group of customers. We'd rather get it right than rush it out. Ask us if you want in.

99.9%+ with a public status page and historical data you can check anytime.

Yes. Almost exclusively. Conversation history, contacts, team setup, saved replies. It all imports automatically. Most teams are live in under 24 hours. Continuity keeps every open thread alive, so a customer can reply to their old Intercom message and you pick it up inside SupportWire. See the full migration playbook or compare us side-by-side with Intercom.

Two things: admin access to your Intercom workspace, and an API key. Generate the key from Intercom's developer settings and paste it into the migration flow. From there we pull conversations, contacts, team members and roles, saved replies, tags, and your help articles automatically. Nothing is written back to Intercom, so your old setup stays live until you're ready to flip the switch. If your account has custom fields or integrations we'll map those during onboarding. Ask us if you hit a snag.

Under 24 hours. The import handles conversation history, contacts, team setup, and saved replies automatically. We help you map custom fields and stress-test triggers before you flip the switch. See the migration playbook →

Yes. Same playbook. Conversations, contacts, team, saved replies, imported. Continuity keeps open threads alive across the cutover. Most Crisp teams are live the same day. Start your migration.

Yes. Direct line to SupportWire's engineering team. No ticket queue, no tier-one filter. Start the conversation.

Conversations, contacts, team members and roles, saved replies, tags, and your knowledge base. Custom data and integrations are mapped during onboarding. Nothing on the old tool is touched. You can run both side by side until you're ready.

Yes. The import reads from your old account and never writes back, so Intercom or Crisp keeps running untouched while you set up SupportWire. Run both for a day or a month. When you are ready, flip the switch and Continuity keeps every open thread alive across the cutover.

Fast support software for fast teams. The widget loads in under 100ms. Notifications arrive instantly through native iOS and Android apps. The interface is built for operators who value speed and clarity over feature checklists.

Founder-run companies who care about craft and great customer experience. The kind of teams who treat the support widget as part of the product, not a bolt-on. If your founder still answers customer messages, you'll feel right at home.

Skcript. The company behind it since 2013. Thirteen years building software for large governments, international airports, and customers who don't tolerate downtime. SupportWire started as the tool we wanted for our own team. We still use it every day.