# SupportWire FAQ

> Common questions about SupportWire pricing, the Kal AI agent, migration from Intercom, data privacy, setup time, and supported channels.

## How does pricing work?
$19 per seat per month, with unlimited free lite seats. The first 50 AI resolutions each month are included, then $0.49 per resolution. You pay for AI only when Kal closes a ticket; nothing for handoffs.

## How is Kal different from Intercom Fin?
Kal includes 50 resolutions a month, then $0.49 each, half of Fin's $0.99, and bills only on a closed ticket. Kal cites its source on every reply, matches your voice from three sample replies, and is scoped by topic with a confidence dial you control.

## How do I migrate from Intercom?
Wire Through migrates you mid-conversation so customers keep their thread and history. A drop-in Messenger SDK maps Intercom's methods, so switching is a one-import change.

## Does Kal train on my data?
No. Kal reads your data to answer your customers, but your conversations never train a public model. SupportWire is GDPR compliant with one-click export, and data is deleted within 30 days of cancellation.

## How fast can Kal start working?
Minutes. Plug in your knowledge base, paste three past replies, and Kal starts drafting. Most teams have Kal handling a meaningful share of their inbox by end of day one.

## What channels does it support?
Live chat, email, and forms in one inbox, with customer context that spans every surface.

For the full list, see the [FAQ page](/faq).

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Source: https://supportwire.ai/faq
SupportWire. The live chat platform for startups.
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