Head of CS&S · Mid-Market
“Pricing can get expensive if your support volumes are high. Some gray are around the "assumed resolved" conversations that you are being charged for.”
G2 Jul 6, 2026 ↗Intercom charges twice. Seats start at $29 each (annual), then Fin adds $0.99 per resolution. Fin bills from the very first one, even when the customer just stops replying. SupportWire is one $19 seat plus Kal at $0.49 a resolution, and the first 50 every month are free.
The short answers
Verified · Updated July 2026How much does Intercom actually cost?
Intercom bills per seat per month across three tiers: Essential $29/seat/mo annual ($39 monthly), Advanced $85, and Expert $132. On top of the seat, Fin AI costs $0.99 per resolution and Copilot is $29/agent/mo. SupportWire is one plan at $19/seat with unlimited free lite seats and AI included, and Kal runs at $0.49 per resolution after the first 50 free every month.
How is Fin AI billed?
Fin AI is billed at $0.99 per resolution, with no free monthly pool. Both a "confirmed" resolution (the customer says the answer helped) and an "assumed" resolution (the customer exits without asking for more) count as billable. If the customer later returns to the same conversation for more help, that resolution is reversed and not charged. SupportWire's Kal is $0.49 per resolution, the first 50 free every month, and it bills only when Kal actually closes a conversation, never on an escalation.
Is SupportWire a good Intercom alternative?
Yes, for teams that want predictable per-seat pricing without per-resolution surprises. SupportWire is $19/seat with AI, copilot and analysis included, and Kal at $0.49 per resolution after 50 free each month, a little over half of Fin's $0.99. Intercom is still the deeper pick if you need the most mature AI brand, a broad outbound-messaging suite, or its large app ecosystem, and today it has more integrations than SupportWire.
Every number on this page is dated and cited. Jump to sources ↓
The double charge
Move the sliders. Watch the meter.
One Intercom plan charges you two ways: a per-seat price and a per-resolution fee. Fin bills a resolution even when the customer simply stops replying. Intercom calls that an “assumed resolution.” Drag in your real numbers and see both bills side by side.
After its last answer, Fin bills a resolution two ways: the customer confirms it helped, or the customer just leaves without asking for more. That second case is an “assumed resolution.” It's a $0.99 charge for someone who walked away. [2]
8 seats
1,000
Intercom tier
Billing
Annual is Intercom's cheaper list price, so we compare against their best case.
Intercom + Fin Essential
$1,222 Intercom monthly total$1,222 / mo
$14,664 over 12 months
- Essential · 8 seats × $29/mo (annual billing) $232
- Fin AI · 1000 resolutions × $0.99 $990
SupportWire One plan
$618 SupportWire monthly total$617.50 / mo
$7,410 over 12 months
- One · 8 seats × $19/mo $152
- Kal AI · first 50 free, 950 × $0.49 $465.50
Same team, same volume: $7,254/yr more on Intercom.
Comparison uses Intercom's annual list prices (Essential $29 / Advanced $85 / Expert $132 per seat/mo), their cheaper case. Fin is $0.99 per outcome from the first one. SupportWire's Kal is $0.49 after 50 free/mo. Free lite (view-only) seats also differ: Intercom gives 0 on Essential (0 / 20 / 50 by tier), while SupportWire gives unlimited. SupportWire is billed monthly.
Prefer a plain calculator? Open the Intercom pricing calculator →
intercom.com/pricing (annual toggle) 
Live proof
Fin is slow. Slow is terrible.
Recorded on Intercom's own website. One simple question to Fin. Watch the counter. Every millisecond is a customer already drafting the refund request.
Fin thinking 00:00.000
1× real-time. Unedited screen capture from intercom.com.
Don't take our word for it
Go ahead. Ask them.
“What's your average customer wait time?” Ask Fin yourself
Watch the answer dodge.
What stacks on top
One seat price. Then the add-on stack.
On Intercom, the seat is just the start. Copilot, Pro analysis and Proactive Support each bill separately. On SupportWire, the same features are all in the one plan. Where Intercom genuinely wins, we say so.
Inbox & ticketing
Shared inbox & ticketing
Included from Essential
Included at $19/seat
Free lite (view-only) seats
0 on Essential, 20 on Advanced, 50 on Expert
Unlimited, free
Proactive outbound messages
Proactive Support Plus add-on +$99/mo · 500 messages/mo
Not a native outbound-marketing suite. Intercom wins here
AI
AI agent (customer-facing)
Fin, $0.99 per outcome, no included pool
Kal, $0.49 per resolution after 50 free/mo
AI copilot (agent-facing assist)
Copilot add-on +$29/agent/mo (annual) or $35 (monthly)
Included. Kal assists agents in the same plan
Conversation analysis / QA
Pro add-on +$99/mo · 1,000 conversations/mo
Included
Channels
Live chat, email, help center
Included
Included: live chat, email (Letterbox), KB (100 stores / 5,000 pages)
Native phone / voice
Not the core strength. Outbound and messaging are the focus
No native phone channel. A real limitation
Integrations
Ecosystem breadth
Large app store and partner ecosystem. A genuine advantage
Native two-way integrations incl. Slack, Linear, Salesforce
Security & SSO
SSO (SAML / OIDC)
Available on higher tiers
Included: SAML / OIDC plus audit logs
GDPR
Supported
GDPR from day one
Blue chips are extra Intercom charges on top of the seat. Some rows favor Intercom: outbound messaging, a wider range of integrations, and no native SupportWire phone. The table says so plainly. [1][9]
intercom.com/pricing: Add-ons 
In their own words
“Every month there's extra fees.”
Word for word from Intercom's public review profiles, read live in July 2026. One theme keeps coming up: the “assumed resolved” charges and the fees that pile up after the first number.
Manager, Customer Support · Mid-Market
“…what initially started as one price very quickly turned into every month there's extra fees involved.”
G2 Jun 30, 2026 ↗ Director · Computer Software
“Intercom is expensive, especially for startups and small businesses. Their AI agent, Fin, charges about $0.99 per resolution, which adds up quickly at scale.”
Capterra Aug 25, 2025 ↗ GB
“I am extremely disappointed with Intercom's billing and support process. I cannot access my account, and because of that I cannot cancel my subscription. Even though I am not using the service, they continue to charge my card. …”
Trustpilot May 19, 2026 ↗supportwire.ai/pricing 
Pick honestly
Intercom isn't wrong. It's just a different bet.
We'd rather you choose the right tool than the loudest one. Here's the honest split: where Intercom genuinely wins, and where SupportWire is the simpler home.
Pick Intercom if…
- You run outbound & lifecycle marketing
Intercom's outbound suite is strong: Proactive Support Plus (+$99/mo, 500 messages) plus its messaging tools. SupportWire handles inbound support, not marketing campaigns.
- You want the most mature AI brand
Fin is one of the most proven customer-service AI agents on the market, with years of real use behind it. SupportWire's Kal is newer. If a proven AI is your first priority, that's a genuine Intercom edge.
- You need a broad app ecosystem
Intercom's app store and partner network is large and deep. If your setup relies on a long list of ready-made integrations, that range is hard to match.
Pick SupportWire if…
- You want one predictable number
$19/seat, billed monthly, with AI, copilot, analysis, SSO and audit logs included. No Copilot add-on, no Pro add-on, no per-outcome meter starting from the first resolution.
- You want honest AI pricing
Kal is $0.49 per resolution after 50 free every month. That's a little over half of Fin's $0.99, and it bills only when Kal actually closes a conversation, never on an escalation or an "assumed" exit.
- You want migration handled
Migration from Intercom is free. Run side-by-side while our engineering team handles the move. Start with a 14-day trial (no card) or a self-serve 30-minute demo.
Switching
Off Intercom, handled for you.
Migration from Intercom is free. Conversations, contacts and macros move across with our engineering team's help. Run both tools side by side while you check the move, so nothing goes dark during the switch. Start from a 14-day trial, no card.
Intercom → SupportWire
Engineering-assisted
- Now
Start your free migration
Free migration from Intercom is on us. Kick it off from a 14-day trial (no card) or a 30-minute demo.
- Next
We bring your data across
Conversations, contacts and macros move over with engineering support, and you run both side-by-side until the move is verified.
- Then
Run side-by-side
Keep Intercom and SupportWire live at the same time while you check the migration. No need to switch everything over at once.
- Finally
Kal goes live
Turn on Kal. The first 50 resolutions each month are free, then $0.49 each. No add-ons, no outcome pool to buy.
Questions, answered
Intercom vs SupportWire, in plain terms.
The things teams ask us, and the AI assistants they ask, before they switch. Straight, sourced answers.
Intercom bills per seat per month across three tiers. Annual rates are Essential $29, Advanced $85, Expert $132. Monthly billing is $39 / $99 / $139. On top of the seat, Fin AI is $0.99 per resolution, billed from the first one, with no free monthly pool. Add-ons stack separately: Copilot at $29/agent/mo annual ($35 monthly), Pro at $99/mo, and Proactive Support Plus at $99/mo. SupportWire is one plan at $19/seat (billed monthly) with AI, copilot and analysis included. [1][2][3]
Here's Intercom's own definition: "A resolution is a type of outcome that is counted when, following Fin's last answer in a conversation, the customer either confirms the answer was satisfactory (confirmed resolution), or exits the conversation without requesting further assistance (assumed resolution)." So an assumed exit, the customer simply leaving, can bill at $0.99. If the customer later returns to the same conversation for more help, that resolution is deducted and not charged. By contrast, SupportWire's Kal bills only when it closes a conversation on its own, never on an escalation to a human. [2][9]
Kal. Fin is $0.99 per outcome with no included allowance on the base support plans. SupportWire's Kal is $0.49 per resolution after 50 free every month. That's a little over half the price, plus a monthly free pool Fin doesn't offer. Both vendors avoid double-charging a re-opened thread, but they differ on when the meter starts: Fin can count an "assumed resolved" exit, while SupportWire only counts a conversation Kal actually closes. [1][2][9]
No. Intercom has no perpetual free plan, only a 14-day trial. Early-stage startups can apply to its Early Stage program for up to 93% off the first year, but that's a time-limited discount, not a free tier. SupportWire has no $0 plan either, it starts at $19/seat, but every plan includes unlimited free lite (view-only) seats, and Kal's first 50 resolutions each month are free. [1][9]
Salesforce signed a definitive agreement to acquire Fin (Intercom's parent, renamed from Intercom in May 2026) for roughly $3.6B on 15 June 2026. One nuance matters: the deal is signed, not closed. It's expected to complete by Q4 of Salesforce's fiscal 2027, subject to the usual conditions. The helpdesk product is still called "Intercom"; "Fin" is the AI brand and the renamed parent company. [4][5]
As of July 2026: 4.5/5 on G2 (3,890 reviews; the listing now reads as "Fin"), 4.5/5 on Capterra (1,134 reviews), and 2.3/5 on Trustpilot. Note that Trustpilot is a small sample of just 10 reviews (38% one-star, 38% five-star), so we don't lean on it. Across sources, the most common complaint is pricing that "very quickly turned into every month there's extra fees involved," especially around Fin's "assumed resolved" billing. We link all three. [6][7][8]
No, and we're specific about the gaps. SupportWire has no native phone/voice channel, it isn't an outbound marketing tool, and it has fewer integrations than Intercom's app store. Intercom's Fin is also a more established AI brand. Where SupportWire wins is inbound support economics: one $19/seat plan with AI included, and Kal at $0.49/resolution after 50 free, billed only on real resolutions. [1][9][10]
Yes. Free migration from Intercom is on us. Conversations, contacts and macros move across with engineering support. How long it takes depends on how much data you're bringing over, so you run Intercom and SupportWire side-by-side while you verify, then cut over. Start from a 14-day trial (no card) or a 30-minute demo; Kal runs during the trial too. [9]
Updated July 2026
Sources
- [1] Intercom: Pricing (live, US geo, USD) (Accessed 11 Jul 2026) · intercom.com/pricing
- [2] Intercom: "Fin AI Agent, Outcomes" help article (resolution definition + outcome prices) (Accessed 11 Jul 2026) · intercom.com/help: Fin AI Agent outcomes
- [3] Intercom: Pricing FAQs (seat minimum, "usage is pay-as-you-go", tier prices) (Accessed 11 Jul 2026) · intercom.com/help: Pricing FAQs
- [4] Intercom: "Today, Intercom becomes Fin" (company rebrand, helpdesk stays "Intercom") (Published 12 May 2026 · accessed 11 Jul 2026) · intercom.com/blog: Intercom becomes Fin
- [5] Salesforce: signs definitive agreement to acquire Fin (~$3.6B, NOT closed) (Announced 15 Jun 2026 · accessed 11 Jul 2026) · salesforce.com/news
- [6] Intercom: Trustpilot reviews (2.3/5, 10 reviews, small sample) (Live read 11 Jul 2026) · trustpilot.com/review/intercom.com
- [7] Fin (formerly Intercom): G2 reviews (4.5/5, 3,890 reviews; listing now "Fin") (Live read 11 Jul 2026) · g2.com/products/fin
- [8] Intercom: Capterra reviews (4.5/5, 1,134 reviews) (Accessed 11 Jul 2026) · capterra.com: Intercom
- [9] SupportWire: Pricing (Accessed 11 Jul 2026) · supportwire.ai/pricing
- [10] SupportWire: Kal (AI agent) (Accessed 11 Jul 2026) · supportwire.ai/ai
Intercom seat pricing, Fin outcome pricing and the resolution definition were read live from intercom.com's own pricing page and help articles on 11 July 2026 with US geo forced (USD). Every Intercom number carries its annual/monthly billing label. SupportWire's One plan is billed monthly with no annual tier, so a bare number would mislead. Fin's per-outcome price and the “confirmed vs assumed resolution” definition are Intercom's own words, verbatim. Salesforce has signed a definitive agreement to acquire Fin (Intercom's parent, renamed from Intercom in May 2026); that deal is signed, not yet closed. Trustpilot is a small sample of 10 reviews and is labeled as such. SupportWire figures come from supportwire.ai/pricing and /ai. Intercom and Fin are trademarks of their respective owners; all trademarks belong to their owners.
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