Kal answers the front-desk admin: scheduling, hours, parking, insurance paperwork. Anything clinical or sensitive goes straight to your staff. One snippet to install. Free to start.
Built for clinics and practices
Free the front desk. Keep care human.
Scheduling, hours and logistics, an AI agent that reads your practice, and a chat widget that matches your brand. The four jobs a clinic front desk actually needs done, all administrative.
Scheduling
Book, reschedule, cancel.
Most front-desk calls are a patient trying to find a slot, move one, or cancel. Kal answers from your scheduling policy and availability rules, collects the details your staff need, and routes the booking. No clinical questions, just the calendar.
Hours and logistics
Hours, parking, directions.
"Are you open Saturday?" "Where do I park?" "Which entrance for the dental wing?" These repeat all day. Kal answers them instantly from your own location and hours content, so the phone stays free for the calls that matter.
AI agent
Kal reads your practice, not a script.
Kal indexes your Knowledge Store: hours, insurance list, intake forms, visit-prep instructions, and office policies. It drafts the first reply, and if a question is clinical or sensitive, it hands off to your staff with full context instead of guessing.
Chat widget
One snippet on your site.
Paste one line into your practice website. The widget is fast, accessible, and shaped to match your brand. Patients get answers in chat without sitting in a phone queue or waiting for a callback.
Take the admin load off the front desk.
Scheduling, hours, paperwork, parking. The questions that fill the phone line, answered in chat so your team can spend their time on patients in the room.
Patient scheduling assistant
Booking and rescheduling, handled in chat.
Most front-desk volume at a clinic, dental office, or medical practice is logistics, not care. A patient wants to book a slot, move an appointment, cancel one, or check whether their no-show window has passed. When that means waiting on hold, people give up, and you lose the appointment.
Kal works as a patient scheduling assistant. It explains how to book, reschedule, or cancel, follows the availability rules and scheduling policy in your Knowledge Store, sends gentle no-show reminders, and collects the details your front desk needs to confirm the slot. It stays strictly on the calendar and the logistics, never on anything clinical.
When a request needs a person to lock in a time or make a judgment call, Handover passes the full conversation to your staff so nothing is repeated. Read more about how Kal works →
The line Kal won't cross
Admin stays with Kal. Care stays with you.
Kal owns the front-desk questions and hands every clinical or sensitive one straight to your staff. No medical advice, no guessing, no exceptions.
Booking, rescheduling, and cancelling appointments.
Hours, holiday closures, directions, and parking.
Which plans you accept and what to bring for insurance and paperwork.
New-patient intake and visit-prep instructions.
Kal answers admin questions from your own content and refuses to give medical guidance. Refill requests, symptoms, and anything sensitive are routed to a person every time. More on Handover and auto-resolve →
Versus the field
Front-desk AI. At half the going rate.
Pay per resolution, like the rest, but for half the price. SupportWire charges per seat plus $0.49 per AI resolution, half of Intercom Fin's $0.99 per resolution, with a free plan and no sales call. You are only billed when Kal actually closes a question.
Run the numbers: Free tools and calculators · Full pricing
Setup playbook
Three steps. One front desk.
Snippet. Knowledge Store. Handoff rules. Most practices have an AI front desk live before the next patient calls.
Add the snippet.
Paste one script tag into your practice website. The chat widget renders on every page in about five minutes. No solutions engineer, no IT ticket.
Fill the Knowledge Store.
Add your hours, location and parking notes, insurance list, new-patient intake instructions, and visit-prep steps. Kal indexes it all and answers admin questions from your own content.
Set the handoff rules.
Tell Kal which topics it owns (scheduling, hours, paperwork) and which it must hand to staff (anything clinical, symptoms, refill decisions). Turn on Handover and the sensitive ones go straight to a person.
A note on scope
Kal is built for the administrative side of a practice: scheduling, hours, logistics, and paperwork questions. It does not give medical advice, and it routes anything clinical or sensitive to your staff. SupportWire is GDPR-aware and gives you control over your Knowledge Store and conversation data.
A front desk that never puts anyone on hold.
It answers the admin questions every hour you're closed, it follows the handoff rules you set, and it never pretends to be a clinician. The work your front desk repeats, handled.
FAQ
The questions every practice asks.
Written by the team that built it. Sales fluff not included. Updated June 2026.
It handles the front-desk admin load. Kal, the AI agent in SupportWire, answers scheduling, hours, location, parking, and insurance-paperwork questions from your own content, then hands anything clinical or sensitive to your staff. It is built for the administrative work, not for giving medical advice.
Yes. Kal works as a patient scheduling assistant: it explains how to book, reschedule, or cancel, follows your availability and scheduling policy, and collects the details your front desk needs. When a request needs a human to confirm a slot, Handover passes it to staff with the full conversation attached.
Point the Knowledge Store at your hours, location, insurance list, and new-patient instructions. Kal answers the repeat questions, "Do you take my insurance?", "Where do I park?", "What do I bring to my first visit?", around the clock. Your team only sees the conversations that genuinely need a person.
Kal routes them, it does not decide them. A refill request is logged and handed straight to your staff with Handover, never answered with medical guidance. Kal can confirm where to send the request and what info to include, but the clinical decision always sits with a person at your practice.
The chat widget never closes. After hours, Kal still answers admin questions, hours, location, how to book, what to bring, and queues anything that needs staff so your team can pick it up first thing. Patients get a real answer instead of a voicemail box.
There is a free plan with no card and no sales call, fine for a small practice. SupportWire charges per seat plus $0.49 per AI resolution, half of Intercom Fin's $0.99 per resolution, with a free plan and no sales call. You are only billed $0.49 when Kal actually resolves a question. Full pricing →
Updated June 2026
Free the front desk. Keep care human.
Free plan. No card, no sales call. An AI front desk on your practice site before the next patient calls.