Add the chat.
Paste one snippet into your salon site, or connect it to the channels clients already message you on. The widget renders in about five minutes. No developer, no setup fee.
Salons and spas
Hours, services, pricing, book and reschedule. After hours too. You stay with the client.
24/7
Answers while the salon is closed
$0.49
Per AI resolution. Half of Fin.
0 rings
Booking questions that hit the desk
100%
Replies from your own menu
Built for salons and spas
Fill the chair.
Free the desk.
Booking and rescheduling, after-hours answers, an AI agent that reads your menu, and front-desk relief. The four jobs a salon inbox actually needs done.
Booking and rescheduling
Book the chair, not the phone tag.
A client asking "can I get a cut this Saturday?" gets a real slot, not a callback. Kal checks availability, books it, and handles the reschedule when life happens.
After-hours
Open for questions while you are closed.
Most booking intent shows up after 6pm, when the desk is empty. Kal answers hours, services, and pricing at 11pm and books the slot before the client drifts elsewhere.
AI agent
Kal reads your menu, not a script.
Kal reads from your Knowledge Store: the service menu, price list, hours, and policies you point it at. It cites where each answer came from.
Front-desk relief
Fewer interruptions at the chair.
Walk-in availability, "do you do balayage?", "how much for a fill?". The repeat questions get answered by Kal, so your team stays with the person in the chair.
The salon closes. The bookings do not stop.
Most clients reach for their phone after dinner, long after the desk has gone home. Kal answers, and books, every hour you are closed.
Booking and rescheduling
Turn a question into a booked appointment.
A salon runs on the calendar. Every "can I get in this week?" that goes to voicemail is a chair that might sit empty and a client who might book somewhere else. The front desk cannot answer the phone, run the register, and rebook a no-show at the same time.
Kal handles the booking flow in the chat. It checks your availability, books the slot, and confirms it, then reschedules without a single call when plans change. No-shows turn into a quick "want to move it to Thursday?" instead of an empty hour and a lost deposit.
It reads everything from your Knowledge Store, the live menu, hours, and policies you point it at, so it never quotes a service you stopped offering. Read more about how Kal works.
Workflows
Write your salon's rules in plain English.
No flowchart. No phone tree. Type your rules the way you would brief a new receptionist, and Kal follows them, on chat, every time.
You write
For colour and balayage, point clients to the consultation note before quoting a price.
If a client cancels inside 24 hours, mention the cancellation policy and offer the next open slot.
Hand off to a stylist for any allergy or skin-sensitivity question.
Clients get
Do you have anything Saturday for a cut and gloss?
We do. Saturday has 11:30am or 3:00pm open with Priya. Want me to book one for you?
11:30 works.
Booked for 11:30am Saturday with Priya. You will get a reminder the day before. See you
then.
Appointment booked. Reminder scheduled.
Each line becomes a rule Kal follows, in the chat, every time. When a question needs a real stylist, Handover passes it over with the full conversation attached, so the client never repeats themselves. More on auto-resolve and Handover.
Versus the field
Half Fin.
Same front desk.
Intercom Fin charges $0.99 per resolution. We include 50 free each month, then charge $0.49, exactly half, and only when Kal actually closes the conversation. The 14-day trial needs no card.
SupportWire Most others
AI resolution price $0.49 per resolution $0.99 per resolution Intercom Fin
Answers after hours Every night Voicemail Phone-only desk
Free 14-day trial 14-day trial, no card 14-day trial Most tools
Needs a booking-software migration No, point it at your menu Yes All-in-one salon suites
Sales call to get started None, just sign up Required Enterprise tools
Hands complex cases to a human Handover, with context Dead end Basic chatbots
Run the numbers with our free tools and calculators, or see full pricing.
Setup playbook
Three steps.
One front desk.
Chat. Menu. Answer. Most salons have AI on the front desk before the next walk-in comes through the door.
Point Kal at your menu.
Feed the Knowledge Store your service menu, price list, hours, cancellation policy, and FAQ. Kal indexes it and answers from your own content, citing where each answer came from.
Let it work the desk.
Pick the questions Kal owns: hours, services, pricing, walk-in availability, gift cards. Set the cases it hands to a stylist. Front-desk noise drops, first response stays near instant.
Gift cards, products, and walk-ins
Answer the small stuff, all day.
"Do you sell gift cards?" "Is that smoothing treatment in stock?" "Can I walk in for a quick trim right now?" None of these need a stylist, but every one of them pulls someone away from a client when it lands at the desk.
FAQ
The questions every salon owner asks.
Written by the team that built it. Sales fluff not included.
It reads a client message, finds the answer in your own content (service menu, price list, hours, policies) and either replies on its own or hands off to a stylist with context. Kal, the AI agent inside SupportWire, answers hours and pricing, books and reschedules appointments, and deflects the repeat front-desk questions so your team can stay with the person in the chair.
Yes. When a client asks "can I get a balayage on Saturday afternoon?", Kal checks availability and books the slot in the chat. When they need to move it, it reschedules without a phone call. Bookings and reschedules are the bulk of a salon chatbot inbox, and handling them automatically is where most of the time savings come from.
That is the point. Most booking intent arrives in the evening, after the desk has gone home. Kal answers hours, services, and pricing at 11pm and books the appointment, so a closed salon does not mean a lost client. Your Time to First Response stays near instant, every hour of the day.
Kal answers from your indexed menu and price list and cites the source on every reply. If a price is not in your content, or a service needs a consultation, it does not guess. It hands the conversation to a stylist with Handover, so the client gets a real answer instead of a made-up one.
Yes. "Do you sell gift cards?", "is that shampoo in stock?", "can I walk in for a fill right now?". These are the repetitive questions that pull a stylist away mid-client. Kal handles them from your content, and routes anything that needs a person, like a custom gift-card amount, straight to the desk.
SupportWire charges $19 per seat per month plus $0.49 per AI resolution after the first 50 free each month, half of Intercom Fin's $0.99 per resolution, with a 14-day trial, no card, and no sales call. Lite seats are unlimited and free, and the $0.49 only bills when Kal actually closes the conversation. Full pricing →
Updated June 2026