Real numbers. Per seat, Fin AI at $0.99 a resolution, Copilot, annual discount. No spreadsheet required. Updated June 2026.
Quick start
Configure your bill
Workflows, multi-channel, custom roles.
$0.99 per resolved conversation. No monthly cap.
Fin AI cost
Fin charges $0.99 per resolution. SupportWire charges $0.49.
Fin AI is metered per resolved conversation, with no monthly cap. At 200 resolutions a month, that is $198 on Fin versus $98 on SupportWire, before a single seat is counted.
Intercom Fin AI
- No monthly cap. Volume spikes hit the bill directly.
- Copilot is $35/seat extra for in-inbox AI.
- Monitor quality scoring is a $99/mo Pro add-on.
SupportWire
- Half of Fin's per-resolution rate, with a 14-day trial.
- Kal Copilot included on every paid plan, no upcharge.
- Every conversation scored. No quality add-on.
SupportWire charges a flat monthly base plus $0.49 per AI resolution, half of Intercom Fin's $0.99 per resolution, with a 14-day trial, no card, and no sales call. Project multi-year cost with the 3-year TCO tool, see the full Intercom vs SupportWire comparison, or read what ticket deflection really means.
Frequently asked
Intercom pricing, answered.
No. Intercom does not offer a perpetual free plan for teams. Paid plans start at Essential ($29 per seat billed annually, $39 monthly). Fin is not free either. SupportWire has a 14-day free trial if you want to try an alternative first.
On the Advanced plan ($99/seat/month), 10 agents costs $990/month for seats alone. Add 200 Fin AI resolutions ($198) and you are at $1,188/month. Add Copilot ($29/seat) and the bill jumps another $290/month.
Fin is Intercom's AI bot and agent. It costs $0.99 per resolved conversation, billed on top of your seat plan. A "resolution" is counted once per conversation that Fin closes without human handoff. There is no monthly cap, so volume spikes hit the bill directly.
Copilot is the AI assistant inside the agent inbox. It costs $29 per agent per month for unlimited use and is billed on top of your seat price.
Three plans. Essential ($29/seat annual, $39/seat monthly) covers basic inbox, Help Center, and ticketing. Advanced ($99/seat/month) adds workflows, multi-channel, and custom roles, plus 20 free Lite seats. Expert ($139/seat/month) adds SSO, HIPAA, SLAs, and advanced reporting, plus 50 Lite seats.
Annual billing on Essential drops the seat from $39 to $29 (~26% off). Advanced ($99 per seat) and Expert ($139 per seat) are quoted at one rate, and Intercom typically requires annual commitment on those tiers.
SupportWire has one self-serve plan: $19 per seat per month, with everything included. The first 50 AI resolutions each month are free, then resolutions are $0.49 each, half of Fin's $0.99. No Copilot upcharge, no Proactive Support add-on, no surprises on AI assist.
Rates were last verified on 2026-06-29 from intercom.com/pricing. Intercom occasionally adjusts prices and add-on fees. For your final quote, verify directly on Intercom's pricing page.
Updated August 2026