Real numbers. Per seat, Fin AI at $0.99 a resolution, Copilot, annual discount. No spreadsheet required. Updated June 2026.
Quick start
Configure your bill
Workflows, multi-channel, custom roles.
$0.99 per resolved conversation. No monthly cap.
Fin AI cost
Fin charges $0.99 per resolution. SupportWire charges $0.49.
Fin AI is metered per resolved conversation, with no monthly cap. At 200 resolutions a month, that is $198 on Fin versus $98 on SupportWire, before a single seat is counted.
Intercom Fin AI
- No monthly cap. Volume spikes hit the bill directly.
- Copilot is $35/seat extra for in-inbox AI.
- Monitor quality scoring is a $99/mo Pro add-on.
SupportWire
- Half of Fin's per-resolution rate, with a 14-day trial.
- Kal Copilot included on every paid plan, no upcharge.
- Every conversation scored. No quality add-on.
SupportWire charges a flat monthly base plus $0.49 per AI resolution, half of Intercom Fin's $0.99 per resolution, with a 14-day trial, no card, and no sales call. Project multi-year cost with the 3-year TCO tool, see the full Intercom vs SupportWire comparison, or read what ticket deflection really means.
Frequently asked
Intercom pricing, answered.
On the Advanced plan ($99/seat/month), 10 agents costs $990/month for seats alone. Add 200 Fin AI resolutions ($198) and you are at $1,188/month. Add Copilot ($29/seat) and the bill jumps another $290/month.
Fin charges $0.99 per resolved conversation. A "resolution" is counted once per conversation that Fin closes without human handoff. There is no monthly cap, so a busy month can spike your bill significantly.
Copilot is the AI assistant inside the agent inbox. It costs $29 per agent per month for unlimited use and is billed on top of your seat price.
Three plans. Essential ($29/seat annual, $39/seat monthly) covers basic inbox, Help Center, and ticketing. Advanced ($99/seat/month) adds workflows, multi-channel, and custom roles, plus 20 free Lite seats. Expert ($139/seat/month) adds SSO, HIPAA, SLAs, and advanced reporting, plus 50 Lite seats.
Annual billing on Essential drops the seat from $39 to $29 (~26% off). Advanced ($99 per seat) and Expert ($139 per seat) are quoted at one rate, and Intercom typically requires annual commitment on those tiers.
SupportWire has one self-serve plan: $19 per seat per month, with everything included. The first 50 AI resolutions each month are free, then resolutions are $0.49 each, half of Fin's $0.99. No Copilot upcharge, no Proactive Support add-on, no surprises on AI assist.
Rates were last verified on 2026-06-29 from intercom.com/pricing. Intercom occasionally adjusts prices and add-on fees. For your final quote, verify directly on Intercom's pricing page.
Updated June 2026