Wire Through
Migrate from Intercom mid-conversation. Customers keep their thread, their context, their history. Switch on a Tuesday. Nobody notices.
Drafts in your voice
Reads every past reply. Writes the next one the same way.
Features
Chat, email, help center, SLAs. All on the plan. No paying more for a feature.
AI-native
The features Intercom can't ship.
Built around the model, not bolted on top. These four are why teams move.
Handover
Pass a conversation with an AI-written summary on top. Past threads, signals, what was tried. The next person reads for thirty seconds and picks up clean.
First response
Kal drafts the first reply before your team opens the message. Time to first response measured in seconds, not hours.
Collaboration
Loop in an engineer, a designer, or ops inside the same thread. Internal notes, mentions, and a filed task. No Slack tab, no Jira detour.
Kal, your AI agent
AI that earns its keep.
Drafts, resolves, routes, and hands off. In your voice, your scope, your rules.
Ask Copilot
Ask Kal mid-thread. It drafts from your sources; you edit and send. Drafting is free.
Auto-resolve
Refunds, resets, order status answered instantly. $0.49 per resolution.
Voice matching
Paste three past replies. Kal learns warm, blunt, technical, or punny.
Character selection
Concierge, operator, technical, or custom. Swap per topic.
Thread summaries
40-message threads condensed to two sentences. Jump in clean.
Confidence threshold
Auto-send above the line. Hand off below it. You set the dial.
Scope rules
Guardrails block price quotes, competitor mentions, SLA promises.
Smart handoff
Passes the full thread, the sources consulted, and the draft Kal had ready.
Inbox and routing
One inbox. Every channel.
Chat, email, and forms in one feed. Routed, prioritised, and never duplicated.
Unified inbox
Smart assignment
Round-robin, load-balanced, or AI-routed by intent and urgency.
Saved views
Custom filter combos. "My open", "VIP unresolved", "Waiting on customer".
Collision detection
See who is viewing or replying. No two-agent duplicate sends.
SLA tracking
P1 is 15 minutes. P3 is 4 hours. Breach warnings float to the top.
Tags and labels
Triage by topic, segment, or urgency. Filter views by tag.
Priority queues
VIPs jump the line. Enterprise threads route to senior reps.
Real-time presence
See teammates typing, reading, and replying as it happens.
Knowledge Store
One source. Every answer.
The repository of sources Kal reads from. URLs, PDFs, screenshots, Notion, Drive, all watched for changes.
URL sources
Drop a docs link. Kal indexes it, watches it, answers from it.
Docs and PDFs
Onboarding decks, runbooks, contracts. Pulled in with structure.
Screenshots
Diagrams, UI shots, whiteboard photos. Kal reads visuals.
Auto-watch
Update the doc. Kal adapts. Zero drift, zero retraining.
Citations
Every reply shows which source Kal pulled from.
Override answers
Edit, rewrite, or reject. Corrections stick forever.
Multi-source sync
Notion, Drive, Confluence, Zendesk, Help Scout, CSV, API.
Scoped sources
Different sources for different audiences. Internal or public.
Channels
Where customers are.
Chat, email, forms, mobile. One thread across every surface.
Live chat widget
Under 100ms load. Dark-mode aware. Branded to your site.
Email threads
Reply by email, continue in chat. One conversation, every channel.
Forms
Form submissions land in the inbox next to chat and email.
Help center
A branded, searchable help center customers read before they file. Same sources as Kal.
Multi-channel context
Customer history spans every surface they have used.
Wire Through migration
Threads stay alive when you switch from Intercom. No restart.
Messenger SDK
Drop-in Intercom replacement. One import swap, every method mapped.
Collaboration
Built for the team.
Loop in engineers, designers, ops. One thread. No Slack tabs and Jira tickets.
Internal notes
Teammate-only context. Stays attached to the thread forever.
@mentions
Pull in a teammate. The thread shows up in their queue.
Task filing
Kal spots a bug. Files a Linear issue with repro steps and context.
Team queues
Per-team inboxes. Billing, bugs, sales: separate, routed, owned.
Saved replies
Canned responses. Personalised on send. Shared across the team.
Smart handoff
Kal to human. Human to human. Full context every time.
Developer and customisation
Yours to bend.
API, webhooks, custom domains, theming. Build on top of the platform.
REST API
Full programmatic access to conversations, customers, and teams.
Webhooks
Fire on create, assign, resolve. Pipe to Zapier or your backend.
Messenger SDK
JS, ESM, CJS. Boot, show, hide, update, trackEvent. Identical surface.
Theming
Brand colours, fonts, radius. Match your site exactly.
MCP-ready
Connect Kal to your tools through the Model Context Protocol server.
Security and trust
Your data, your rules.
GDPR compliant. Data never trains public models. One-click export, always.
GDPR compliant
EU residency. DPA on every plan. Data subject rights honoured.
Data ownership
Your conversations stay yours. We never sell, share, or train on them.
Audit logs
Every action recorded. Who saw what, when. Exportable.
Role-based access
Admin, agent, viewer. Granular permissions per team.
One-click export
Take everything with you. JSON, CSV, full archive.
No model training
Your data never feeds public LLMs. Private by construction.
Integrations
Plays nice with your stack.
Tools your team already lives in. Plus webhooks and a REST API for everything else.
Slack
Linear
GitHub
GitLab
Jira
Asana
ClickUp
Notion
Confluence
HubSpot
Salesforce
Segment
Figma
Discord
Zapier
Zendesk
Intercom
Help ScoutOn Intercom today? Read the drop-in Intercom replacement or wire up the drop-in Intercom Messenger replacement. Want the agent itself? Meet Kal, see what it costs, or compare SupportWire and Intercom side by side.