Priority-based SLAs
Different targets for urgent vs normal. P1 gets 15 minutes. P3 gets 4 hours. You decide.
Features
One inbox.
Every conversation.
Live chat, email, and forms land in a single queue. AI drafts replies. SLAs track themselves. Your team focuses on what matters: helping customers.
- Live chat, email, and forms in one queue
- Drafting is free
- Auto-resolutions $0.49, billed only when Kal closes
Inbox · Kal
Hey, my refund hasn't shown up yet. It's been 6 days. Order #4821.
Kal · draft · 0.3s Cites Refund timing
Hi Jamie, refunds settle in 5-10 business days. Order #4821 was issued on the 22nd, so it should land by Friday. I'll flag it if it slips.
Overview
Your entire queue,
one screen.
Every conversation from live chat, email, and forms lands in a single view. Filter by status, assignee, priority, or custom tags. No tab switching.
Unified view
Chat, email, and form submissions in one chronological feed. Every message has full customer context attached.
Smart assignment
Round-robin, load-balanced, or manual. Set rules once and conversations route to the right person automatically.
Custom filters
Save filter combinations as views. My open tickets, VIP unresolved, waiting on customer: one click away.
Ask Copilot
AI that drafts, you approve
Ask Copilot reads the conversation, checks your knowledge base, and suggests a reply. You edit if needed and send. Drafting is free; auto-resolutions cost $0.49 (half of Fin).
AI reads the full thread and your docs, then writes a response in your tone. One click to send, or edit first. Drafting is free.
Long conversations get a one-paragraph summary so the next agent picking it up does not have to read 40 messages.
Common questions get answered instantly from your knowledge base. Auto-resolutions are $0.49 each (half of Fin's $0.99), billed only when Kal closes the ticket.
Inbox · Kal
Hey, my refund hasn't shown up yet. It's been 6 days. Order #4821.
Kal · draft · 0.3s Cites Refund timing
Hi Jamie, refunds settle in 5-10 business days. Order #4821 was issued on the 22nd, so it should land by Friday. I'll flag it if it slips.
SLA tracking
Never miss
a deadline.
Set response time and resolution targets per priority level. The inbox surfaces what needs attention before it breaches.
Breach warnings
Conversations approaching their SLA deadline float to the top. Color-coded urgency. No surprises.
SLA reports
Track compliance over time. See which categories breach most. Fix the process, not the people.
Collaboration
Work together.
Don't collide.
Internal notes, @mentions, and collision detection. Know who is already looking at a conversation before you start typing.
Internal notes
Leave context for teammates that the customer never sees. Notes stay attached to the conversation permanently.
@mentions
Pull in a teammate with @name. They get a notification. The conversation shows up in their queue.
Collision detection
See who else is viewing or replying to a conversation in real time. No duplicate responses.
Integrations
Connect the tools
your team already uses.
Slack notifications, webhook triggers, and a developer API. Push conversation data where it needs to go.
Slack
Get notified in Slack when new conversations arrive or SLAs are about to breach. Reply from Slack without leaving your flow.
Webhooks
Trigger workflows in Zapier, Make, or your own backend when conversations are created, assigned, or resolved.
REST API
Full API access to conversations, customers, and team data. Build custom dashboards, sync with your CRM, or run the queue from MCP.