Pay for the seats you use and the AI work Kal actually does. That's it.
One
The only plan you need.
Billed monthly. Everything included. Only counts when Kal actually resolves.
- Unlimited lite seats, free
- 100 Knowledge Stores (5,000 pages)
What's included
Everything on One.
AI
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Auto-resolve
Refunds, resets, order status answered instantly. $0.49 per resolution.
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Ask Copilot
Ask Kal mid-thread. It drafts from your knowledge; you edit and send.
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Confidence threshold
Auto-send above the line. Hand off below it. You set the dial.
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Smart handoff
Passes full thread, sources consulted, and the draft Kal had ready.
Inbox & Routing
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Unified inbox
Chat, email, form submissions in one chronological feed.
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Smart assignment
Round-robin, load-balanced, or AI-routed by intent and urgency.
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Saved views
Custom filter combos. "My open", "VIP unresolved", "Waiting on customer".
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Collision detection
See who is viewing or replying. No two-agent duplicate sends.
Knowledge
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100 Knowledge Stores
5,000 pages on One. Raise the ceiling when you need it.
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URL sources
Drop a docs link. Kal indexes, watches, answers from it.
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Docs & PDFs
Onboarding decks, runbooks, contracts. Pulled in with structure.
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Citations
Every reply shows which source Kal pulled from.
Channels
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Live chat
Under 100ms load. Dark-mode aware. Branded to your site.
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Email
Reply by email, continue in chat. One conversation, every channel.
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Forms
Form submissions land in the inbox next to chat and email.
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Help Center
Branded, searchable knowledge base. Same source as Kal.
Collaboration
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Internal notes
Teammate-only context. Stays attached to the thread forever.
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@mentions
Pull in a teammate. The thread shows up in their queue.
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Task filing
Kal spots a bug. Files a Linear issue with repro steps and context.
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Team queues
Per-team inboxes. Billing, bugs, sales: separate, routed, owned.
Security & Trust
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GDPR compliant
EU residency. DPA on every plan. Data subject rights honoured.
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Audit logs
Every action recorded. Who saw what, when. Exportable.
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Role-based access
Admin, agent, viewer. Granular permissions per team.
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Data ownership
Your conversations stay yours. We never sell, share, or train on them.
Seats + resolutions. No sales call.
Scale
Same product, volume pricing. Pay per resolution with a minimum commitment.
Prices in USD. Cancel anytime. 14-day trial, no card.
FAQ
Pricing questions, answered.
Written by the team that sets the prices. No sales fluff.
$19 per seat per month, billed monthly. You get 50 AI resolutions a month for free, then $0.49 for each one after that. Lite seats are unlimited and free. Everything else is included. One plan, one number, nothing gated.
You pay $19 for each full agent seat that is active in a given month. Add seats when you hire, drop them when you do not need them. Only active seats bill.
A limited seat for teammates who need occasional, read-and-reply access without a full agent workspace. On One they are unlimited and free. Invite as many collaborators as you want.
A conversation Kal closes on its own, without handing off to a human. That is the only thing that bills. Drafting, summaries, and Copilot are free. If Kal hands off, you pay nothing for that conversation.
Every workspace gets 50 AI resolutions a month at no charge. Once you pass 50, each additional resolution is $0.49. The count resets at the start of each billing month.
Fin charges $0.99. You pay half. Predictable per-conversation cost, no padding, and only when Kal actually resolves.
Scale is for heavy inbound where paying per seat stops making sense. You pay per resolution at volume rates with a minimum usage commitment, and everything in One is included. If your resolution count dwarfs your seat count, talk to us and we will size it with you.
No. You start with a 14-day trial, no card required. When the trial ends, you move to One. Nothing is deleted while you decide.
No. The 14-day trial needs no credit card. You only add billing when you move to a paid workspace.
100 Knowledge Stores and 5,000 crawled pages on One. Need more? Ask us and we will raise it.
Yes. The customer support MCP server is part of every plan, so Claude, ChatGPT, and Cursor can run your inbox over OAuth at no extra charge.
Intercom Advanced is $99 per seat, Fin AI is $0.99 per resolution, and Copilot is another $29 per seat. One is $19 per seat with Copilot included and resolutions at half the price. Full breakdown on the Intercom vs SupportWire page.
Yes. One click in billing. No cancellation fee. Your data exports in one click whenever you want.
Updated July 2026
Try SupportWire. No card. No catch.
14 days, no credit card, no sales call. Your first Kal reply goes out in the time it takes you to finish your coffee.
No card required. Cancel anytime.