$19 per seat each month. Unlimited free lite seats. 50 Kal closes included. Then $0.49 when Kal closes. Nothing on handoffs.
One
$19 Per seat / month
- Unlimited lite seats, free
- 100 Knowledge Stores (5,000 pages)
What's included
Everything on One.
AI
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Auto-resolve
Refunds, resets, order status answered instantly. $0.49 per resolution.
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Ask Copilot
Ask Kal mid-thread. It drafts from your knowledge; you edit and send.
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Confidence threshold
Auto-send above the line. Hand off below it. You set the dial.
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Smart handoff
Passes full thread, sources consulted, and the draft Kal had ready.
Inbox & Routing
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Unified inbox
Chat, email, form submissions in one chronological feed.
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Smart assignment
Round-robin, load-balanced, or AI-routed by intent and urgency.
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Saved views
Custom filter combos. "My open", "VIP unresolved", "Waiting on customer".
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Collision detection
See who is viewing or replying. No two-agent duplicate sends.
Knowledge
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100 Knowledge Stores
5,000 pages on One. Raise the ceiling when you need it.
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URL sources
Drop a docs link. Kal indexes, watches, answers from it.
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Docs & PDFs
Onboarding decks, runbooks, contracts. Pulled in with structure.
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Citations
Every reply shows which source Kal pulled from.
Channels
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Live chat
Under 100ms load. Dark-mode aware. Branded to your site.
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Email
Reply by email, continue in chat. One conversation, every channel.
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Forms
Form submissions land in the inbox next to chat and email.
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Help Center
Branded, searchable knowledge base. Same source as Kal.
Collaboration
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Internal notes
Teammate-only context. Stays attached to the thread forever.
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@mentions
Pull in a teammate. The thread shows up in their queue.
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Task filing
Kal spots a bug. Files a Linear issue with repro steps and context.
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Team queues
Per-team inboxes. Billing, bugs, sales: separate, routed, owned.
Security & Trust
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GDPR compliant
EU residency. DPA on every plan. Data subject rights honoured.
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Audit logs
Every action recorded. Who saw what, when. Exportable.
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Role-based access
Admin, agent, viewer. Granular permissions per team.
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Data ownership
Your conversations stay yours. We never sell, share, or train on them.
Scale
When seats stop making sense. Volume pricing, minimum commitment.
Prices in USD. Billed monthly, cancel anytime. 14-day trial, no card. Comparing against a current bill? Run the numbers in the Intercom pricing calculator.
Run the math
Estimate your bill.
Set your team size and how many conversations Kal closes a month. The receipt updates as you drag. No form, no sales call.
Lite seats are unlimited and free, so they never enter this number.
Only conversations Kal closes on its own. Hand one to a human and it costs nothing.
- 5 seats × $19 $95.00
- First 50 resolutions $0.00
- 150 resolutions × $0.49 $73.50
× 12 = $2,022.00 a year
FAQ
Pricing questions, answered.
Written by the team that sets the prices. No sales fluff.
$19 per seat per month, billed monthly. You get 50 AI resolutions a month for free, then $0.49 for each one after that. Lite seats are unlimited and free. Everything else is included. One plan, one number, nothing gated.
You pay $19 for each full agent seat that is active in a given month. Add seats when you hire, drop them when you do not need them. Only active seats bill.
A limited seat for teammates who need occasional, read-and-reply access without a full agent workspace. On One they are unlimited and free. Invite as many collaborators as you want.
A conversation Kal closes on its own, without handing off to a human. That is the only thing that bills. Drafting, summaries, and Copilot are free. If Kal hands off, you pay nothing for that conversation. See first-line support, billing and refunds, and smart handoff for how that plays out on real jobs.
Every workspace gets 50 AI resolutions a month at no charge. Once you pass 50, each additional resolution is $0.49. The count resets at the start of each billing month.
Fin charges $0.99. You pay half. Predictable per-conversation cost, no padding, and only when Kal actually resolves.
Scale is for heavy inbound where paying per seat stops making sense. You pay per resolution at volume rates with a minimum usage commitment, and everything in One is included. If your resolution count dwarfs your seat count, talk to us and we will size it with you.
No. You start with a 14-day trial, no card required. When the trial ends, you move to One. Nothing is deleted while you decide.
No. The 14-day trial needs no credit card. You only add billing when you move to a paid workspace.
100 Knowledge Stores and 5,000 crawled pages on One. Need more? Ask us and we will raise it.
Yes. The customer support MCP server is part of every plan, so Claude, ChatGPT, and Cursor can run your inbox over OAuth at no extra charge.
Intercom Advanced is $99 per seat, Fin AI is $0.99 per resolution, and Copilot is another $29 per seat. One is $19 per seat with Copilot included and resolutions at half the price. Full breakdown on the Intercom vs SupportWire page, or model seats + Fin in the calculator.
Yes. One click in billing. No cancellation fee. Your data exports in one click whenever you want.
Updated July 2026