Policy, how-to, account basics. Answered from your content. Cited. Routed when it is not. Your team only sees the hard ones.
Built for the queue you already have
Most of the inbox is the same ten questions.
First-line AI is not a magic bot. It is a reliable layer on top of your docs, with a clean path to a human when the answer is not enough.
From your docs
Answers grounded in what you wrote.
Kal reads your help center, policies, and product pages. Every reply cites the source. If it is not in your content, it does not invent one.
Routine volume
The same ten questions, closed.
How-to, policy, account basics, "where is X." The work that burns L1 hours gets resolved in chat so humans stop living in the FAQ.
Scope
Owns what you allow. Routes the rest.
You pick the topics Kal owns. Everything outside that scope, or past its confidence, goes to a teammate with the full thread.
Team focus
Humans on the hard conversations.
Complex disputes, edge cases, angry customers who need care. Your team spends the day there, not retyping the shipping policy.
Answer. Cite.
Or hand off.
No bot traps. No invented features. The first line your customers actually trust.
Coverage
24/7 first-line without a night rota.
Customers ask the same questions at 2am that they ask at 2pm. With Kal on first-line, those threads resolve from your knowledge base around the clock. Complex cases wait for your team with a warm summary, not a cold "we'll get back to you."
Pair this with billing and refunds when the job is an action, not an answer, and with smart handoff when a human needs to finish the job.
Playbook
Three steps. One first line.
Snippet. Docs. Scope. Most teams have first-line answering before lunch.
Drop the snippet.
One line of code. Live chat on your product. Five minutes from signup to a real conversation.
Point Kal at your docs.
Help center, Notion, policies, product pages. Indexed fast. Citations on every answer from day one.
Set what Kal owns.
Topics, tone, when to hand off. Flip on auto-resolve for the jobs that should never reach a person.
Humans for the hard
work. Kal for the rest.
First-line chat that cites sources and closes tickets.
FAQ
The questions every support lead asks.
Written by the team that built it. Sales fluff not included.
First-line (or tier-1) support is the first response layer for customer questions: how-to, policy, account basics, order status. An AI first-line agent answers those from your knowledge base in chat, closes what it can, and escalates the rest with context.
No. Kal answers from indexed content and cites the source on every reply. If the answer is not there, it routes to your team instead of guessing.
First-line is answering and closing questions. Auto-Resolve is executing actions (refunds, plan changes) in Stripe or your CRM. Many teams run both: answer the FAQ, execute the billing job when policy allows.
50 free AI resolutions per month, then $0.49 only when Kal closes the ticket. Drafting, summaries, and handoffs stay free. Seats at $19/mo. Full pricing →
Snippet in minutes. Docs indexed inside an hour for most teams. You do not need a solutions engineer or a six-week implementation.
Updated July 2026
Put Kal on first-line. Keep humans for the hard ones.
14-day trial. No card. Citations on every reply. $0.49 per resolution.