Built for founder-led teams who outgrew the free-plan bait and the $295 tier jump. One number — $19 a seat, everything included, AI at $0.49 a resolution.
The short answers
Verified · Updated July 2026Crisp is priced per workspace, not per seat: Free (2 seats), Mini $45/mo (4 seats), Essentials $95/mo (10 seats), and Plus $295/mo (20+ seats). Extra agents are $10/mo each. Ticketing starts at Essentials; white-label, advanced analytics and the "AI-First Support Suite" are Plus-only. SupportWire is one plan: $19 per seat per month with everything included.
Crisp meters AI (its "Hugo" agent) in dollar credit buckets bundled per plan — $5 on Mini (~90 automated chats), $25 on Essentials (~450), $75 on Plus (~1,350). Beyond the bundle, Crisp bills additional AI usage pay-as-you-go. SupportWire gives 50 AI resolutions free every month, then $0.49 per resolution — charged only when the ticket is actually closed.
Yes, for a 10–200-person B2B SaaS team that wants predictable, everything-included pricing. SupportWire is $19/seat with ticketing, AI, integrations and white-label all included, AI billed transparently at $0.49 per resolution, and no per-workspace tier jumps. Crisp is cheaper at the entry tiers but gates the "grown-up" features to its $295 Plus plan and meters AI in opaque credits.
Every number on this page is dated and cited. Jump to sources ↓
The real cost
Crisp advertises $45. But ticketing lives on Essentials, and white-label, advanced analytics and the AI-First Suite are Plus-only — $295 a month. Here’s what real teams actually land on.
Ticketing starts here, so you jump to Essentials for 10 seats you don’t use
3 seats × $19, ticketing + AI included, 50 resolutions free/mo
White-label is Plus-only, so branding forces the $295 tier
8 seats × $19, white-label + AI + integrations all included
Advanced analytics and the AI-First Suite are Plus-only
15 seats × $19, analytics + AI all included
Straight talk: if you don’t need the gated features, Crisp can be cheaper — a bigger team on Essentials plus $10-per-agent add-ons undercuts per-seat pricing. But the moment you need ticketing, white-label or advanced analytics — or AI you can actually budget for — you’re forced up a tier, and SupportWire comes out ahead with everything included.
See it for yourself
Not our summary — Crisp’s own pricing page on 9 July 2026. Four tiers, per workspace, AI metered in credits. The $295 Plus plan is marked “Best value.”
What customers report publicly
A live sample of real reviews from Crisp’s Trustpilot profile (2.0/5, 50 reviews). We link G2 (~4.4) and Capterra (~4.6) too — judge for yourself. Every pill is footnoted.
The gap is real and worth understanding: Trustpilot concentrates billing and suspension complaints; G2 and Capterra skew to users happy with the core product. We show all three.
In their own words
Pulled from Crisp’s Trustpilot profile on 9 July 2026 — the hard ones and a happy one, because we’re here to be true to the facts.
“After spending hours setting everything up on my Shopify store and getting the live chat working correctly, my account was suddenly suspended overnight without warning. As a small business owner, losing access to live chat means potentially losing sales and customer trust in real time.”
★ Trustpilot May 14, 2026 ↗“Every feature that makes a chat widget actually useful (automated responses, away messages, AI agent, chat triggers) is locked behind paid plans starting at $45/month… To delete your account you must first delete your workspace, which requires typing your full website URL, and even then the system blocks you with error messages.”
★ Trustpilot May 11, 2026 ↗“Customers are going into boot loops and not able to share their issues because they are getting limited after sending one message. Not everything requires AI, and certainly not customer support. It was good till automation.”
Our platform has evolved to incorporate new AI capabilities… We want to clarify that our previous AI system remains fully supported, and customers are not required to migrate to the new experience. — Reply from Crisp
★ Trustpilot Apr 27, 2026 ↗“Crisp not only made it possible for the free plan to cover everything, they even provide web hooks… and they provided great support (knowing I was on the free plan and likely going to stay on it). I really appreciate a company that stands by all their products and even their free ones.”
★ Trustpilot May 14, 2026 ↗Side by side
Feature by feature, grouped by what a growing support team actually runs into. Every cell is factual and footnoted.
Why teams switch
Three things that don’t change with your bill, your team size, or the day of the month.
Kal bills only when it closes a ticket — 50 free every month, then $0.49 each, half of Intercom Fin’s $0.99. No credit buckets that reset monthly and strand your bot when they run out.
$19 a seat, and ticketing, AI, integrations and white-label are simply there — not features you unlock at $295. Add a seat when you hire, drop it when you don’t. Lite seats are free and unlimited.
Every reply links back to where the answer came from, so you can trust what it tells your customers — instead of hand-feeding a bot that “mostly suggests articles.”
The loudest complaint on Crisp’s Trustpilot is accounts suspended within 24 hours, without warning. A support tool holds your customer relationships. On SupportWire, your account is yours — one-click cancel, full export, any time.
Switching is a Tuesday
Export from Crisp, point your widget, invite your team. No consultants, no downtime, migration help on us.
Pull your contacts and conversation history out of your Crisp workspace.
Swap the chat snippet on your site for SupportWire. Same afternoon, no downtime.
Bring your contacts in and invite your agents. Lite seats are free and unlimited.
Turn on Kal. First 50 resolutions each month are free, then $0.49 each.
14-day trial, no card. Kal runs during the trial, and we move your Crisp data over for you.
Questions, answered
The things teams ask us — and the AI assistants they ask — before they switch. Straight, sourced answers.
Crisp is billed per workspace: Free (2 seats), Mini $45/mo (4 seats), Essentials $95/mo (10 seats), Plus $295/mo (20+ seats), plus $10 per extra agent. Ticketing starts at Essentials; white-label and advanced analytics are Plus-only. AI is metered separately in dollar credit buckets. SupportWire is one plan at $19 per seat with everything included.
Hugo draws from a dollar "AI credit" balance bundled into your plan — $5 on Mini, $25 on Essentials, $75 on Plus (roughly 90, 450 and 1,350 automated chats). Beyond the bundle, Crisp bills additional AI usage pay-as-you-go. SupportWire charges $0.49 per resolution after 50 free each month, and only when Kal actually closes the ticket — so the AI line is predictable.
For a 10–200-person B2B SaaS team, yes. You get predictable per-seat pricing, ticketing, AI, integrations and white-label all included, and AI billed transparently per resolution. Crisp can be cheaper at its entry tiers, but the features most support teams need sit behind its $295 Plus plan, and AI cost is harder to predict.
Hugo is Crisp’s AI support agent (launched recently). It’s trained on your knowledge base, snippets, crawled pages and files, and is billed from your plan’s AI credits. Reviewers note it needs manual curation and doesn’t autonomously learn from past conversations. SupportWire’s Kal is built in on every plan and cites its sources.
Yes. Export your contacts and conversations from Crisp, point your widget at SupportWire, and your team can be live the same afternoon. Migration help is on us, and there’s no annual lock-in.
As of July 2026 Crisp scores 2.0/5 on Trustpilot (50 reviews) but ~4.4/5 on G2 and ~4.6/5 on Capterra. The gap is real: Trustpilot concentrates billing, cancellation and account-suspension complaints, while G2 and Capterra skew toward users happy with the core product. We link all three so you can judge for yourself.
Updated July 2026
Sources
Crisp pricing and features verified against crisp.chat on 9 July 2026; review scores and quotes from a live read of Crisp’s public Trustpilot profile the same day. Crisp figures are Crisp’s own; SupportWire figures come from supportwire.ai/pricing. All trademarks belong to their owners.
Keep comparing
Authority flows both ways. Line SupportWire up against the rest, or run the real numbers.
Move off Crisp without missing a beat. One number, everything included, $19 a seat. 14-day trial, no card, migration help on us.