# Crisp vs SupportWire

> Crisp bills per workspace with Hugo AI credit buckets; real features sit on $295 Plus. SupportWire: $19/seat, AI $0.49 after 50 free.

## The short version

SupportWire and Crisp are both customer-support platforms for small teams. The differences that matter for a 10–200-person B2B SaaS team are **how pricing works**, **how AI is billed**, and **reliability**. (Verified against crisp.chat and Crisp’s Trustpilot profile on 9 July 2026.)

## How Crisp is priced

Crisp bills **per workspace**, not per seat: Free (2 seats), **Mini $45/mo** (4 seats), **Essentials $95/mo** (10 seats), **Plus $295/mo** (20+ seats), plus **$10 per extra agent**. Ticketing starts at Essentials. White-label (removing Crisp branding), advanced analytics, the "AI-First Support Suite" and 100+ integrations are **Plus-only**.

## How SupportWire is priced

**$19 per seat per month, everything included** — ticketing, AI, integrations and white-label are not gated. Lite seats are free and unlimited. One plan, one number.

## AI pricing: credits vs resolutions

Crisp’s AI agent is called **Hugo**. It’s metered in **dollar "AI credit" buckets** bundled per plan — $5 on Mini (~90 automated chats), $25 on Essentials (~450), $75 on Plus (~1,350). Beyond the bundle, Crisp bills additional AI usage pay-as-you-go. SupportWire meters AI at **$0.49 per resolution after 50 free each month**, charged **only when Kal actually closes a ticket** — half the price of Intercom Fin’s $0.99.

## Reliability & ownership

As of July 2026 Crisp scores **2.0/5 on Trustpilot** (50 reviews), where the recurring complaints are 24-hour account suspensions, cancellation friction, and messages not delivered — though it scores ~4.4/5 on G2 and ~4.6/5 on Capterra from users happy with the core product. SupportWire is built so your account is always yours: one-click cancel and data export any time.

## Migrating from Crisp

Export your contacts and conversations, point your widget at SupportWire, and your team can be live the same afternoon. Migration help is on us; no annual lock-in.

See also: [Pricing](/pricing.md), [Kal](/ai.md), [Switch](/switch.md)

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Source: https://supportwire.ai/crisp-vs-supportwire
SupportWire. The live chat platform for startups.
Sign up: https://app.supportwire.ai/signup