# SupportWire features

> Kal AI agent, shared inbox and routing, Knowledge Store, multi-channel chat/email/forms, team collaboration, developer API/webhooks, and GDPR-grade security, in one platform.

## Kal: your AI agent
Drafts in your voice, auto-resolves repetitive tickets (50 free monthly, then $0.49 each), matches tone from three sample replies, swaps characters per topic, summarizes threads, enforces scope guardrails, and hands off with full context.

## Inbox & routing
One feed for chat, email, and forms. Smart assignment (round-robin, load-balanced, or AI-routed by intent), saved views, collision detection, SLA tracking, tags, priority queues, and real-time presence.

## Knowledge Store
The sources Kal reads from: URLs, docs/PDFs, screenshots (OCR + vision), plus sync from Notion, Drive, Confluence, Zendesk, Help Scout, CSV, or API. Auto-watched for changes, cited on every reply, scoped per audience.

## Channels
Live chat widget (under 100ms load, brandable, dark-mode aware), email threads, forms, multi-channel context, **Wire Through** migration from Intercom, and a drop-in **Messenger SDK** replacement.

## Collaboration
Internal notes, @mentions, task filing into Linear, per-team queues, saved replies, and smart handoff (Kal-to-human and human-to-human) with full context.

## Developer & customization
REST API, webhooks, drop-in Messenger SDK, theming to match your brand, and MCP-ready so Kal can connect to your tools.

## Security & trust
GDPR compliant with EU residency and a DPA on every plan. Your data never trains public models. Audit logs, role-based access, and one-click export (JSON, CSV, full archive).

See also: [Pricing](/pricing.md), [Kal](/ai.md)

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Source: https://supportwire.ai/features
SupportWire. The live chat platform for startups.
Sign up: https://app.supportwire.ai/signup