What does Intercom actually cost over a multi-year horizon? Compare honest per-seat + $0.49 AI resolutions against Intercom seats + Fin.
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Year by year
Cost over time.
Side-by-side annual cost. SupportWire's per-seat base is a fraction of Intercom's, and AI is $0.49 per resolution. Half of Fin's $0.99.
Switch and pocket the difference
$38,682 over 3 years.
Free migration. Conversation history transfers. Most teams switch in a day.
Frequently asked
TCO, in plain terms.
TCO is the full multi-year cost of using a tool, including subscription fees, usage-based add-ons, and discounts. For Intercom this means seats × per-seat price + Fin AI resolutions + Copilot, multiplied across years. SupportWire is $19 per seat per month, well under Intercom Advanced, with the first 50 AI resolutions free each month and the rest at half Fin's rate.
Monthly numbers underweight the cost of staying on an expensive per-seat tool as you hire. A team that doubles in 3 years sees Intercom roughly double. SupportWire is $19 per seat, roughly a fifth of Intercom Advanced per head, so the 3-year delta only widens.
Yes. Intercom totals on this page use the published seat rate (Essential $29, Advanced $99, Expert $139). Monthly billing on Essential is $39/seat, about 26% higher. Advanced and Expert are typically annual-only.
SupportWire offers free migration. Conversation history, contacts, macros, and team setup transfer over. Most teams complete a switch in under a day. See supportwire.ai/switch.
Rates last verified 2026-06-29. The projection assumes constant team size and Fin volume across years; in reality both can grow, which makes the per-seat cost gap wider. Use the calculator with your expected end-state team size for a realistic ceiling.
Updated June 2026