Introducing tasks
Track follow-ups alongside conversations, with assignees, real-time updates, search, and activity notifications in the chat timeline.
Conversations aren't the only thing support teams track. Tasks are now a first-class primitive in SupportWire.
Create a task from any conversation or standalone from the new Tasks sidebar item. Assign it to one or more teammates, set a due date, and watch it update live across every open window. Tasks broadcast over the same channel system as conversations, so status changes and new assignees show up instantly.
Every task action (created, assigned, status changed, completed) appears as a system activity notification directly in the originating conversation's chat timeline. No more switching tabs to see whether the follow-up was handled.
Tasks are fully searchable through the command palette and the global search bar, powered by a Meilisearch indexer that keeps every task up to date as it changes.
Also in this update
- New assignee multi-select picker in the task form with inline avatars
- Tasks pane inside each conversation shows assignee avatars alongside titles
- V3 team member and conversation assignee endpoints landed to let the AI bot read team context and reassign conversations when handing off