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Introducing live chat translation

SupportWire Live Translation lets your team read every conversation in their preferred language. Org-level switch, per-teammate preference, and on-demand message translation.

Published
Summarize with

Support conversations happen in the customer’s language. Your team should not have to.

Live Translation is now available across the SupportWire dashboard and the widget:

  • Org-level master switch plus a checklist of supported locales
  • Per-teammate preferred chat language
  • Conversation-wide “Auto-translated to …” pill that flips every bubble
  • Per-message language menu to show original or request an on-demand translation

Precedence is deliberate: a single message override beats the conversation pill, which beats the reader’s preferred language. Everything is gated so the UI stays clean when the feature is off.

Also in this update

  • Help Center sites seed with default starter collections and gain a layout configuration option
  • Automation policies settings page with configurable reopen rules
  • Widget no longer starts an OTP flow for an unsigned host-supplied email
  • Uploaded files now flow correctly through the streaming bot reply path
  • Instagram owner replies sent natively from the app are synced