Platform
SupportWire Live Translation lets your team read every conversation in their preferred language. Org-level switch, per-teammate preference, and on-demand message translation.
Support conversations happen in the customer’s language. Your team should not have to.
Live Translation is now available across the SupportWire dashboard and the widget:
- Org-level master switch plus a checklist of supported locales
- Per-teammate preferred chat language
- Conversation-wide “Auto-translated to …” pill that flips every bubble
- Per-message language menu to show original or request an on-demand translation
Precedence is deliberate: a single message override beats the conversation pill, which beats the reader’s preferred language. Everything is gated so the UI stays clean when the feature is off.
Also in this update
- Help Center sites seed with default starter collections and gain a layout configuration option
- Automation policies settings page with configurable reopen rules
- Widget no longer starts an OTP flow for an unsigned host-supplied email
- Uploaded files now flow correctly through the streaming bot reply path
- Instagram owner replies sent natively from the app are synced