Watch customer session recordings inside SupportWire conversations. Match by email, replay inline, and keep context switches out of the support workflow.
Support agents no longer leave the inbox to understand what a customer did before they reached out.
Connect PostHog once via OAuth. SupportWire surfaces the contact’s recent session recordings in the conversation sidebar, matched by email. Each card shows duration, start time, and a collapsible navigation path. One click enables sharing and embeds the PostHog player inline so the agent watches the exact session without switching tabs.
Orgs with multiple projects can choose which project the panel queries. The same integration card and visual language used on the Integrations page keep the experience native.
Your team sees the product journey that led to the ticket — right next to the conversation.
Also in this update
- Priority icon consistency across filters and system messages in the webapp
- Non-admin collaborators can list integration authorizations
- Widget restores location and device context for anonymous visitors (country, city, IP, browser, language, timezone, OS)