Three popular support tools, side by side with SupportWire, across 22 features in 7 categories. Pick the one that fits how your team actually works.
SupportWire charges per seat plus $0.49 per AI resolution, half of Intercom Fin’s $0.99 per resolution, with a free plan and no sales call.
Updated June 2026
Feature comparison
22 features.
7 categories.
No hiding.
Every feature that matters for customer support, compared honestly across 4 platforms.
| Feature | Intercom | Tawk.to | Parahelp | SupportWire |
|---|---|---|---|---|
| Pricing | ||||
| Starting Price | $29/seat/mo + AI fees | Free core | Undisclosed, demo-gated | Free / $39 / $79 per month |
| Pricing Model | Per seat + per-resolution | Free + paid add-ons | Custom quote after a sales call | Base + per-seat extras |
| Per-Resolution AI Fees | $0.99 per AI resolution | $29-$399/mo add-on | Per-resolution, price not public | $0.49 per resolution — half of Fin |
| Channels | ||||
| Live Chat | Messenger + proactive | Free live chat | Uses your helpdesk widget | Real-time with proactive triggers |
| Phone Support | Add-on ($80+/mo) | Not available | Not a channel it provides | All plans |
| Ticketing | Full ticketing system | Basic ticketing | Runs on your existing helpdesk | Full ticketing with SLAs |
| Knowledge Base | Articles + help center | Hosted on their subdomain | Reads yours, does not host one | Public and internal |
| AI | ||||
| AI Chatbot | Fin AI (65% resolution rate) | Basic add-on | AI support agent (core product) | AI-native, included |
| AI Learning | Trains on help content | Not autonomous | Trains on your docs and tickets | Learns from conversations |
| 24/7 Automation | Workflows + bots | Stops when agents offline | Autonomous resolution 24/7 | Works 24/7 autonomously |
| Platform | ||||
| Setup Time | 2-4 weeks | Minutes (basic chat) | Needs an existing helpdesk first | Hours, not weeks |
| Design Quality | Modern, polished | Recently refreshed, still dated | Inherits your helpdesk UI | Modern, minimal |
| Widget Performance | Optimized | ~700KB payload | Depends on host helpdesk | Performance-optimized |
| White-Label Branding | Higher tiers only | $19/mo to remove branding | Inherits host helpdesk branding | Your brand only |
| Cancellation | 12-mo default, no prorated exit | Post-cancellation charges reported | Contract terms not public | One-click, any time |
| Data & Security | ||||
| Data Export | CSV + API export | Limited export | Lives in your helpdesk | Full data portability |
| SOC 2 Compliance | SOC 2 certified | No SOC 2, no HIPAA | SOC 2 compliant | |
| Analytics | ||||
| Reporting | Deep analytics | Basic reports | AI metrics; rest via helpdesk | Full analytics |
| SLA Management | SLA rules + tracking | Not available | Handled by host helpdesk | Built-in SLA tracking |
| CSAT Surveys | Built-in | Not available | Handled by host helpdesk | Built-in |
| Integrations | ||||
| Native Integrations | 300+ apps | Limited native + Zapier | Intercom, Zendesk, Front | Growing ecosystem |
| Open API | Full REST API | Limited API | API for the AI agent | Full REST API |
Pricing
Starting Price
Intercom
$29/seat/mo + AI fees
Tawk.to
Free core
Parahelp
Undisclosed, demo-gated
SupportWire
Free / $39 / $79 per month
Pricing Model
Intercom
Per seat + per-resolution
Tawk.to
Free + paid add-ons
Parahelp
Custom quote after a sales call
SupportWire
Base + per-seat extras
Per-Resolution AI Fees
Intercom
$0.99 per AI resolution
Tawk.to
$29-$399/mo add-on
Parahelp
Per-resolution, price not public
SupportWire
$0.49 per resolution — half of Fin
Channels
Live Chat
Intercom
Messenger + proactive
Tawk.to
Free live chat
Parahelp
Uses your helpdesk widget
SupportWire
Real-time with proactive triggers
Phone Support
Intercom
Add-on ($80+/mo)
Tawk.to
Not available
Parahelp
Not a channel it provides
SupportWire
All plans
Ticketing
Intercom
Full ticketing system
Tawk.to
Basic ticketing
Parahelp
Runs on your existing helpdesk
SupportWire
Full ticketing with SLAs
Knowledge Base
Intercom
Articles + help center
Tawk.to
Hosted on their subdomain
Parahelp
Reads yours, does not host one
SupportWire
Public and internal
AI
AI Chatbot
Intercom
Fin AI (65% resolution rate)
Tawk.to
Basic add-on
Parahelp
AI support agent (core product)
SupportWire
AI-native, included
AI Learning
Intercom
Trains on help content
Tawk.to
Not autonomous
Parahelp
Trains on your docs and tickets
SupportWire
Learns from conversations
24/7 Automation
Intercom
Workflows + bots
Tawk.to
Stops when agents offline
Parahelp
Autonomous resolution 24/7
SupportWire
Works 24/7 autonomously
Platform
Setup Time
Intercom
2-4 weeks
Tawk.to
Minutes (basic chat)
Parahelp
Needs an existing helpdesk first
SupportWire
Hours, not weeks
Design Quality
Intercom
Modern, polished
Tawk.to
Recently refreshed, still dated
Parahelp
Inherits your helpdesk UI
SupportWire
Modern, minimal
Widget Performance
Intercom
Optimized
Tawk.to
~700KB payload
Parahelp
Depends on host helpdesk
SupportWire
Performance-optimized
White-Label Branding
Intercom
Higher tiers only
Tawk.to
$19/mo to remove branding
Parahelp
Inherits host helpdesk branding
SupportWire
Your brand only
Cancellation
Intercom
12-mo default, no prorated exit
Tawk.to
Post-cancellation charges reported
Parahelp
Contract terms not public
SupportWire
One-click, any time
Data & Security
Data Export
Intercom
CSV + API export
Tawk.to
Limited export
Parahelp
Lives in your helpdesk
SupportWire
Full data portability
SOC 2 Compliance
Analytics
Reporting
Intercom
Deep analytics
Tawk.to
Basic reports
Parahelp
AI metrics; rest via helpdesk
SupportWire
Full analytics
SLA Management
Intercom
SLA rules + tracking
Tawk.to
Not available
Parahelp
Handled by host helpdesk
SupportWire
Built-in SLA tracking
CSAT Surveys
Intercom
Built-in
Tawk.to
Not available
Parahelp
Handled by host helpdesk
SupportWire
Built-in
Integrations
Native Integrations
Intercom
300+ apps
Tawk.to
Limited native + Zapier
Parahelp
Intercom, Zendesk, Front
SupportWire
Growing ecosystem
Open API
Intercom
Full REST API
Tawk.to
Limited API
Parahelp
API for the AI agent
SupportWire
Full REST API
Go deeper
Read the full story.
Feature tables only tell half of it. Each deep-dive walks through pricing traps, real Trustpilot quotes, and where the product breaks down for growing teams.
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- Intercom vs Tawk.to 3-way →
- Intercom vs Parahelp 3-way →
- Zendesk vs Tawk.to 3-way →
- Zendesk vs Parahelp 3-way →
- Crisp vs Tawk.to 3-way →
- Crisp vs Parahelp 3-way →
- HelpScout vs Tawk.to 3-way →
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