Intercom is powerful but premium-priced. Crisp is cheap on paper, pricier in practice. SupportWire keeps pricing predictable, AI at $0.49 per resolution (half of Fin), and the experience modern. All three, side by side.
SupportWire is $19 per seat per month, with 50 AI resolutions a month included, then $0.49 each, half of Intercom Fin’s $0.99 per resolution. 14-day trial, no card, and no sales call.
Updated June 2026
Feature comparison
22 features.
7 categories.
No hiding.
Every feature that matters for customer support, compared honestly across 3 platforms.
| Feature | Intercom | Crisp | SupportWire |
|---|---|---|---|
| Pricing | |||
| Starting Price | $29/seat/mo + AI fees | Free / $45 / $95 / $295 | $19 per seat per month |
| Pricing Model | Per seat + per-resolution | Per workspace (most pay $295) | Per seat, unlimited free lite seats |
| Per-Resolution AI Fees | $0.99 per AI resolution | $25 AI credits/mo on Essentials | $0.49 per resolution after 50 free, half of Fin |
| Channels | |||
| Live Chat | Messenger + proactive | Real-time chat | Real-time with proactive messaging |
| Phone Support | Add-on ($80+/mo) | Not available | Not a channel we offer |
| Ticketing | Full ticketing system | Basic, no SLA management | Full ticketing with SLAs |
| Knowledge Base | Articles + help center | Help center included | Help center + AI knowledge stores |
| AI | |||
| AI Chatbot | Fin AI (65% resolution rate) | $25/mo AI credit budget | AI-native, included |
| AI Learning | Trains on help content | Manual training only | Learns from conversations |
| 24/7 Automation | Workflows + bots | Bot + triggers | Works 24/7 autonomously |
| Platform | |||
| Setup Time | 2-4 weeks | Quick setup | Hours, not weeks |
| Design Quality | Modern, polished | Clean, modern | Modern, minimal |
| Widget Performance | Optimized | Lightweight | Performance-optimized |
| White-Label Branding | Higher tiers only | Plus plan only ($295/mo) | Your brand only |
| Cancellation | 12-mo default, no prorated exit | Account suspension risk | One-click, any time |
| Data & Security | |||
| Data Export | CSV + API export | Cannot export full transcripts | Full data portability |
| SOC 2 Compliance | SOC 2 certified | Not certified | |
| Analytics | |||
| Reporting | Deep analytics | Shallow analytics | Full analytics |
| SLA Management | SLA rules + tracking | Not available | Built-in SLA tracking |
| CSAT Surveys | Built-in | Basic surveys | Built-in |
| Integrations | |||
| Native Integrations | 300+ apps | Limited ecosystem | Growing ecosystem |
| Open API | Full REST API | REST API | Full REST API |
Go deeper
Read the full story.
Feature tables only tell half of it. Each deep-dive walks through pricing traps, real Trustpilot quotes, and where the product breaks down for growing teams.
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Keep comparing
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A new chapter for your support
Support, finally
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Customers feel heard. Your team feels in control. Bills stay where you expect. The work that used to drain everyone starts to feel like the best part of the day again.
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