Parahelp bolts an AI support agent onto Intercom. Intercom is the helpdesk underneath. SupportWire is one platform with the AI built in, priced at $0.49 per resolution, free plan, no demo gate. Compare all three.

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SupportWire charges per seat plus $0.49 per AI resolution, half of Intercom Fin’s $0.99 per resolution, with a free plan and no sales call.

Updated June 2026

Feature comparison

22 features.
7 categories.
No hiding.

Every feature that matters for customer support, compared honestly across 3 platforms.

Pricing
Starting Price
Intercom
$29/seat/mo + AI fees
Parahelp
Undisclosed, demo-gated
SupportWire
Free / $39 / $79 per month
Pricing Model
Intercom
Per seat + per-resolution
Parahelp
Custom quote after a sales call
SupportWire
Base + per-seat extras
Per-Resolution AI Fees
Intercom
$0.99 per AI resolution
Parahelp
Per-resolution, price not public
SupportWire
$0.49 per resolution — half of Fin
Channels
Live Chat
Intercom
Messenger + proactive
Parahelp
Uses your helpdesk widget
SupportWire
Real-time with proactive triggers
Phone Support
Intercom
Add-on ($80+/mo)
Parahelp
Not a channel it provides
SupportWire
All plans
Ticketing
Intercom
Full ticketing system
Parahelp
Runs on your existing helpdesk
SupportWire
Full ticketing with SLAs
Knowledge Base
Intercom
Articles + help center
Parahelp
Reads yours, does not host one
SupportWire
Public and internal
AI
AI Chatbot
Intercom
Fin AI (65% resolution rate)
Parahelp
AI support agent (core product)
SupportWire
AI-native, included
AI Learning
Intercom
Trains on help content
Parahelp
Trains on your docs and tickets
SupportWire
Learns from conversations
24/7 Automation
Intercom
Workflows + bots
Parahelp
Autonomous resolution 24/7
SupportWire
Works 24/7 autonomously
Platform
Setup Time
Intercom
2-4 weeks
Parahelp
Needs an existing helpdesk first
SupportWire
Hours, not weeks
Design Quality
Intercom
Modern, polished
Parahelp
Inherits your helpdesk UI
SupportWire
Modern, minimal
Widget Performance
Intercom
Optimized
Parahelp
Depends on host helpdesk
SupportWire
Performance-optimized
White-Label Branding
Intercom
Higher tiers only
Parahelp
Inherits host helpdesk branding
SupportWire
Your brand only
Cancellation
Intercom
12-mo default, no prorated exit
Parahelp
Contract terms not public
SupportWire
One-click, any time
Data & Security
Data Export
Intercom
CSV + API export
Parahelp
Lives in your helpdesk
SupportWire
Full data portability
SOC 2 Compliance
Intercom
SOC 2 certified
Parahelp
SOC 2 compliant
SupportWire
Coming soon
Analytics
Reporting
Intercom
Deep analytics
Parahelp
AI metrics; rest via helpdesk
SupportWire
Full analytics
SLA Management
Intercom
SLA rules + tracking
Parahelp
Handled by host helpdesk
SupportWire
Built-in SLA tracking
CSAT Surveys
Intercom
Built-in
Parahelp
Handled by host helpdesk
SupportWire
Built-in
Integrations
Native Integrations
Intercom
300+ apps
Parahelp
Intercom, Zendesk, Front
SupportWire
Growing ecosystem
Open API
Intercom
Full REST API
Parahelp
API for the AI agent
SupportWire
Full REST API

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Feature tables only tell half of it. Each deep-dive walks through pricing traps, real Trustpilot quotes, and where the product breaks down for growing teams.

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