Three popular support tools, side by side with SupportWire, across 22 features in 7 categories. Pick the one that fits how your team actually works.
Intercom vs SupportWire Crisp vs SupportWire HelpScout vs SupportWire
SupportWire is $19 per seat per month, with 50 AI resolutions a month included, then $0.49 each, half of Intercom Fin’s $0.99 per resolution. 14-day trial, no card, and no sales call.
Updated June 2026
Feature comparison
22 features.
7 categories.
No hiding.
Every feature that matters for customer support, compared honestly across 4 platforms.
| Feature | Intercom | Crisp | HelpScout | SupportWire |
|---|---|---|---|---|
| Pricing | ||||
| Starting Price | $29/seat/mo + AI fees | Free / $45 / $95 / $295 | Free / $25 / $75 / Custom | $19 per seat per month |
| Pricing Model | Per seat + per-resolution | Per workspace (most pay $295) | Contact-based, unpredictable | Per seat, unlimited free lite seats |
| Per-Resolution AI Fees | $0.99 per AI resolution | $25 AI credits/mo on Essentials | $0.75 per AI resolution | $0.49 per resolution after 50 free, half of Fin |
| Channels | ||||
| Live Chat | Messenger + proactive | Real-time chat | Beacon widget, reactive | Real-time with proactive messaging |
| Phone Support | Add-on ($80+/mo) | Not available | Not available (14+ years) | Not a channel we offer |
| Ticketing | Full ticketing system | Basic, no SLA management | Shared inbox | Full ticketing with SLAs |
| Knowledge Base | Articles + help center | Help center included | Public only, broken editor | Help center + AI knowledge stores |
| AI | ||||
| AI Chatbot | Fin AI (65% resolution rate) | $25/mo AI credit budget | $0.75/resolution add-on | AI-native, included |
| AI Learning | Trains on help content | Manual training only | Public articles only | Learns from conversations |
| 24/7 Automation | Workflows + bots | Bot + triggers | Keyword-matching only | Works 24/7 autonomously |
| Platform | ||||
| Setup Time | 2-4 weeks | Quick setup | Hours to days | Hours, not weeks |
| Design Quality | Modern, polished | Clean, modern | Clean, simple | Modern, minimal |
| Widget Performance | Optimized | Lightweight | Light Beacon widget | Performance-optimized |
| White-Label Branding | Higher tiers only | Plus plan only ($295/mo) | Limited customization | Your brand only |
| Cancellation | 12-mo default, no prorated exit | Account suspension risk | Straightforward | One-click, any time |
| Data & Security | ||||
| Data Export | CSV + API export | Cannot export full transcripts | CSV export available | Full data portability |
| SOC 2 Compliance | SOC 2 certified | Not certified | SOC 2 certified | |
| Analytics | ||||
| Reporting | Deep analytics | Shallow analytics | Basic dashboards | Full analytics |
| SLA Management | SLA rules + tracking | Not available | No SLA tracking | Built-in SLA tracking |
| CSAT Surveys | Built-in | Basic surveys | Satisfaction ratings | Built-in |
| Integrations | ||||
| Native Integrations | 300+ apps | Limited ecosystem | 100+ apps | Growing ecosystem |
| Open API | Full REST API | REST API | REST API | Full REST API |
Pricing
Starting Price
Intercom
$29/seat/mo + AI fees
Crisp
Free / $45 / $95 / $295
HelpScout
Free / $25 / $75 / Custom
SupportWire
$19 per seat per month
Pricing Model
Intercom
Per seat + per-resolution
Crisp
Per workspace (most pay $295)
HelpScout
Contact-based, unpredictable
SupportWire
Per seat, unlimited free lite seats
Per-Resolution AI Fees
Intercom
$0.99 per AI resolution
Crisp
$25 AI credits/mo on Essentials
HelpScout
$0.75 per AI resolution
SupportWire
$0.49 per resolution after 50 free, half of Fin
Channels
Live Chat
Intercom
Messenger + proactive
Crisp
Real-time chat
HelpScout
Beacon widget, reactive
SupportWire
Real-time with proactive messaging
Phone Support
Intercom
Add-on ($80+/mo)
Crisp
Not available
HelpScout
Not available (14+ years)
SupportWire
Not a channel we offer
Ticketing
Intercom
Full ticketing system
Crisp
Basic, no SLA management
HelpScout
Shared inbox
SupportWire
Full ticketing with SLAs
Knowledge Base
Intercom
Articles + help center
Crisp
Help center included
HelpScout
Public only, broken editor
SupportWire
Help center + AI knowledge stores
AI
AI Chatbot
Intercom
Fin AI (65% resolution rate)
Crisp
$25/mo AI credit budget
HelpScout
$0.75/resolution add-on
SupportWire
AI-native, included
AI Learning
Intercom
Trains on help content
Crisp
Manual training only
HelpScout
Public articles only
SupportWire
Learns from conversations
24/7 Automation
Intercom
Workflows + bots
Crisp
Bot + triggers
HelpScout
Keyword-matching only
SupportWire
Works 24/7 autonomously
Platform
Setup Time
Intercom
2-4 weeks
Crisp
Quick setup
HelpScout
Hours to days
SupportWire
Hours, not weeks
Design Quality
Intercom
Modern, polished
Crisp
Clean, modern
HelpScout
Clean, simple
SupportWire
Modern, minimal
Widget Performance
Intercom
Optimized
Crisp
Lightweight
HelpScout
Light Beacon widget
SupportWire
Performance-optimized
White-Label Branding
Intercom
Higher tiers only
Crisp
Plus plan only ($295/mo)
HelpScout
Limited customization
SupportWire
Your brand only
Cancellation
Intercom
12-mo default, no prorated exit
Crisp
Account suspension risk
HelpScout
Straightforward
SupportWire
One-click, any time
Data & Security
Data Export
Intercom
CSV + API export
Crisp
Cannot export full transcripts
HelpScout
CSV export available
SupportWire
Full data portability
SOC 2 Compliance
Analytics
Reporting
Intercom
Deep analytics
Crisp
Shallow analytics
HelpScout
Basic dashboards
SupportWire
Full analytics
SLA Management
Intercom
SLA rules + tracking
Crisp
Not available
HelpScout
No SLA tracking
SupportWire
Built-in SLA tracking
CSAT Surveys
Intercom
Built-in
Crisp
Basic surveys
HelpScout
Satisfaction ratings
SupportWire
Built-in
Integrations
Native Integrations
Intercom
300+ apps
Crisp
Limited ecosystem
HelpScout
100+ apps
SupportWire
Growing ecosystem
Open API
Intercom
Full REST API
Crisp
REST API
HelpScout
REST API
SupportWire
Full REST API
Go deeper
Read the full story.
Feature tables only tell half of it. Each deep-dive walks through pricing traps, real Trustpilot quotes, and where the product breaks down for growing teams.
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