How does SupportWire pricing compare to Crisp, Tawk.to and Parahelp?

SupportWire is honest per-seat: Free, $39/mo Starter, and $79/mo Growth, plus $0.49 per AI resolution, which is half of Intercom Fin's $0.99. You only pay when AI closes the ticket; handoffs to a human cost nothing.

Does SupportWire include AI like Crisp?

Yes. Kal is built into every SupportWire plan. It reads your knowledge sources, drafts replies in your tone, and auto-resolves common questions at $0.49 per resolution.

Can I migrate to SupportWire from Crisp?

Yes. Conversations, contacts, and knowledge come with you, and most teams are live the same afternoon. You can start free with no credit card and cancel in one click.

Crisp vs Tawk.to vs Parahelp vs SupportWire: Full Comparison

Three popular support tools, side by side with SupportWire, across 22 features in 7 categories. Pick the one that fits how your team actually works.

Try SupportWire Free See the comparison

SupportWire charges per seat plus $0.49 per AI resolution, half of Intercom Fin’s $0.99 per resolution, with a free plan and no sales call.

Updated June 2026

Feature comparison

22 features.
7 categories.
No hiding.

Every feature that matters for customer support, compared honestly across 4 platforms.

Feature	Crisp	Tawk.to	Parahelp	SupportWire
Pricing
Starting Price	Free / $45 / $95 / $295	Free core	Undisclosed, demo-gated	Free / $39 / $79 per month
Pricing Model	Per workspace (most pay $295)	Free + paid add-ons	Custom quote after a sales call	Base + per-seat extras
Per-Resolution AI Fees	$25 AI credits/mo on Essentials	$29-$399/mo add-on	Per-resolution, price not public	$0.49 per resolution — half of Fin
Channels
Live Chat	Real-time chat	Free live chat	Uses your helpdesk widget	Real-time with proactive triggers
Phone Support	Not available	Not available	Not a channel it provides	All plans
Ticketing	Basic, no SLA management	Basic ticketing	Runs on your existing helpdesk	Full ticketing with SLAs
Knowledge Base	Help center included	Hosted on their subdomain	Reads yours, does not host one	Public and internal
AI
AI Chatbot	$25/mo AI credit budget	Basic add-on	AI support agent (core product)	AI-native, included
AI Learning	Manual training only	Not autonomous	Trains on your docs and tickets	Learns from conversations
24/7 Automation	Bot + triggers	Stops when agents offline	Autonomous resolution 24/7	Works 24/7 autonomously
Platform
Setup Time	Quick setup	Minutes (basic chat)	Needs an existing helpdesk first	Hours, not weeks
Design Quality	Clean, modern	Recently refreshed, still dated	Inherits your helpdesk UI	Modern, minimal
Widget Performance	Lightweight	~700KB payload	Depends on host helpdesk	Performance-optimized
White-Label Branding	Plus plan only ($295/mo)	$19/mo to remove branding	Inherits host helpdesk branding	Your brand only
Cancellation	Account suspension risk	Post-cancellation charges reported	Contract terms not public	One-click, any time
Data & Security
Data Export	Cannot export full transcripts	Limited export	Lives in your helpdesk	Full data portability
SOC 2 Compliance	Not certified	No SOC 2, no HIPAA	SOC 2 compliant	Coming soon
Analytics
Reporting	Shallow analytics	Basic reports	AI metrics; rest via helpdesk	Full analytics
SLA Management	Not available	Not available	Handled by host helpdesk	Built-in SLA tracking
CSAT Surveys	Basic surveys	Not available	Handled by host helpdesk	Built-in
Integrations
Native Integrations	Limited ecosystem	Limited native + Zapier	Intercom, Zendesk, Front	Growing ecosystem
Open API	REST API	Limited API	API for the AI agent	Full REST API

Pricing

Starting Price

Crisp

Free / $45 / $95 / $295

Tawk.to

Free core

Parahelp

Undisclosed, demo-gated

SupportWire

Free / $39 / $79 per month

Pricing Model

Crisp

Per workspace (most pay $295)

Tawk.to

Free + paid add-ons

Parahelp

Custom quote after a sales call

SupportWire

Base + per-seat extras

Per-Resolution AI Fees

Crisp

$25 AI credits/mo on Essentials

Tawk.to

$29-$399/mo add-on

Parahelp

Per-resolution, price not public

SupportWire

$0.49 per resolution — half of Fin

Channels

Live Chat

Crisp

Real-time chat

Tawk.to

Free live chat

Parahelp

Uses your helpdesk widget

SupportWire

Real-time with proactive triggers

Phone Support

Crisp

Not available

Tawk.to

Not available

Parahelp

Not a channel it provides

SupportWire

All plans

Ticketing

Crisp

Basic, no SLA management

Tawk.to

Basic ticketing

Parahelp

Runs on your existing helpdesk

SupportWire

Full ticketing with SLAs

Knowledge Base

Crisp

Help center included

Tawk.to

Hosted on their subdomain

Parahelp

Reads yours, does not host one

SupportWire

Public and internal

AI Chatbot

Crisp

$25/mo AI credit budget

Tawk.to

Basic add-on

Parahelp

AI support agent (core product)

SupportWire

AI-native, included

AI Learning

Crisp

Manual training only

Tawk.to

Not autonomous

Parahelp

Trains on your docs and tickets

SupportWire

Learns from conversations

24/7 Automation

Crisp

Bot + triggers

Tawk.to

Stops when agents offline

Parahelp

Autonomous resolution 24/7

SupportWire

Works 24/7 autonomously

Platform

Setup Time

Crisp

Quick setup

Tawk.to

Minutes (basic chat)

Parahelp

Needs an existing helpdesk first

SupportWire

Hours, not weeks

Design Quality

Crisp

Clean, modern

Tawk.to

Recently refreshed, still dated

Parahelp

Inherits your helpdesk UI

SupportWire

Modern, minimal

Widget Performance

Crisp

Lightweight

Tawk.to

~700KB payload

Parahelp

Depends on host helpdesk

SupportWire

Performance-optimized

White-Label Branding

Crisp

Plus plan only ($295/mo)

Tawk.to

$19/mo to remove branding

Parahelp

Inherits host helpdesk branding

SupportWire

Your brand only

Cancellation

Crisp

Account suspension risk

Tawk.to

Post-cancellation charges reported

Parahelp

Contract terms not public

SupportWire

One-click, any time

Data & Security

Data Export

Crisp

Cannot export full transcripts

Tawk.to

Limited export

Parahelp

Lives in your helpdesk

SupportWire

Full data portability

SOC 2 Compliance

Crisp

Not certified

Tawk.to

No SOC 2, no HIPAA

Parahelp

SOC 2 compliant

SupportWire

Coming soon

Analytics

Reporting

Crisp

Shallow analytics

Tawk.to

Basic reports

Parahelp

AI metrics; rest via helpdesk

SupportWire

Full analytics

SLA Management

Crisp

Not available

Tawk.to

Not available

Parahelp

Handled by host helpdesk

SupportWire

Built-in SLA tracking

CSAT Surveys

Crisp

Basic surveys

Tawk.to

Not available

Parahelp

Handled by host helpdesk

SupportWire

Built-in

Integrations

Native Integrations

Crisp

Limited ecosystem

Tawk.to

Limited native + Zapier

Parahelp

Intercom, Zendesk, Front

SupportWire

Growing ecosystem

Open API

Crisp

REST API

Tawk.to

Limited API

Parahelp

API for the AI agent

SupportWire

Full REST API

Go deeper

Read the full story.

Feature tables only tell half of it. Each deep-dive walks through pricing traps, real Trustpilot quotes, and where the product breaks down for growing teams.

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