Night shift
Works while you sleep.
No rota. No on-call burnout. Customers in Tokyo at 3am get the same first reply your team gives at noon. Sub-second TFR. Every timezone.
AI agent
Kal cites the source, closes the copy, and hands the rest to the right desk. $19 a seat. $0.49 after 50, half of Fin.
Roles, filled
The jobs
a chatbot skips.
Not a chatbot bolted to a help desk. Night shift, stack, nudge, handoff. From minute one.
Automations
Works with the rest of your stack.
Files the bug in Linear. Pings the right channel in Slack. Refunds in Stripe. Updates in HubSpot. Not a chat box. A teammate that ships work into the tools where work happens.
Engagement
Keeps customers close.
Nudges the lurker on pricing. Checks in after onboarding. Reopens cold accounts before they churn. Proactive, not pushy. The conversations that grow accounts, not just close tickets.
Handover
Knows when to step back.
When the ticket needs a brain, it hands the full thread, the docs it consulted, and a draft to the right teammate. They pick up warm. Nothing restarts.
By the numbers
Every shift.
Covered.
Mornings, midnights, weekends, holidays. No rota. No backfill. No salary cap on coverage.
1.5s
Time to first response
73%
Tickets auto-resolved
24/7
No rota required
$19
Per seat, monthly
The edge
A chatbot dumps the thread.
It answers one message and forgets. We carry context, hand off cleanly, learn from your team, and show up on every channel. Four pieces make the difference.
Wire Through
Threads stay alive across channels. Email starts a conversation. Chat continues it. Slack closes it. Your AI support team carries context across every surface a customer touches.
Handover
A customer support AI chatbot dumps the thread when stuck. Ours hands off the full transcript, citations, sentiment, and a draft of what it was about to say. Humans pick up mid-sentence, not from scratch.
Collaboration
Your team teaches it. Correct one reply, the pattern propagates. Mention a teammate, the AI loops them in. It is a teammate that learns, not a script that repeats.
First Response
Time-to-first-response in seconds, every time. No queue. No "we will get back to you within 24 hours." Every customer message gets an intelligent reply before the page reloads.
Pricing
$19/seat/mo. Plus pay only for AI work Kal does.
Per seat, unlimited free lite seats. 50 AI resolutions included monthly, then $0.49 each, half of Fin's price.
One plan, $19/mo per seat, 50 AI resolutions included monthly. See all plans
- $0.49 per AI resolution after 50 free, half of Fin's $0.99
- No Copilot upcharge. No Proactive add-on.
- Live chat, inbox, and AI in one product
- Smart handover with full context