Go live on chat.
Snippet in your product. Widget up. After-hours starts the moment Kal can answer from your docs.
After-hours
Routine chat closes overnight. Your team wakes to work that needs them, thread already attached.
24/7
Coverage without a night shift
0
Hold music. Ever.
100%
Context on morning handoffs
$0.49
Per closed resolution
Built for every hour
Sunday night is still a ticket.
Customers hit walls on Sunday night. After-hours AI turns that into resolved chats by Monday, not a backlog that burns the week.
Overnight
Resolve while the office is dark.
How-to, policy, order status, account basics. Kal closes the routine overnight so Monday is not a wall of the same ten tickets.
Morning handoff
Humans wake up to work that needs them.
Complex or sensitive threads wait with a summary, sources, and what was already tried. No "please re-explain your issue."
Same quality
2am answers match 2pm answers.
No tired agents. No scripts that drift. Citations from your docs every time, whether the customer writes at lunch or at midnight.
Chat, not phone trees
Always-on where your customers already are.
Live chat and text first. No IVR. No hold queue. The channel startups actually staff, running when nobody is at a desk.
Coverage model
Resolve overnight.
Hand off warm at dawn.
After-hours is not a different product. It is first-line support running when your team is offline. Kal closes what your docs allow, cites sources, and holds complex cases for the right person with a full summary.
Playbook
Three steps.
Coverage that sticks.
Chat live. Docs loaded. Morning owners named. That is a full after-hours layer.
Feed the Knowledge Store.
Help center, policies, product pages. The better the source material, the more overnight tickets close without a human.
Define morning ownership.
Who gets billing edge cases. Who gets product bugs. Routing rules so the handoff lands on the right desk at 9am.
FAQ
The questions about nights and weekends.
Written by the team that built it. Sales fluff not included.
After-hours support is coverage outside business hours. With SupportWire, Kal answers routine chat around the clock from your Knowledge Store and parks complex cases for your team with full context for the morning.
It kills the part of Monday that is the same ten questions asked all weekend. What remains is work that actually needs a person, already summarized and routed.
No. SupportWire is live chat and text. If you need 24/7 phone agents, that is a different product. We make chat excellent at every hour.
No night-shift premium. Same plan: 14-day trial, $19/seat, 50 free resolutions then $0.49 when Kal closes. Full pricing →
Updated July 2026