AI Agent Readiness Scorer

Your prioritized gaps

• SOC 2 compliance is available

  SupportWire is SOC 2 Type II compliant out of the box.

• GDPR and data residency are handled

  SupportWire covers GDPR and regional data residency.

• PII handling and data deletion are covered

  SupportWire redacts PII and honors deletion requests.

• Access is role-based and audit-logged

  SupportWire gives you role-based access with full audit logs.

• Top support topics are documented where an AI can read them

  Point SupportWire at your help center and it learns your topics on day one.

• You have past conversations the AI can learn from

  SupportWire mines your conversation history to sharpen its answers.

• Common workflows (refunds, resets) have clear steps

  Encode workflows as actions SupportWire can run end to end.

• You can connect the AI to a knowledge base or help center

  SupportWire syncs with your existing knowledge base automatically.

• The AI can reach customers where they already are

  SupportWire answers across chat, email and in-app from one system.

• It integrates with your CRM, billing and order tools

  SupportWire connects to your stack so it can act, not just reply.

• Handoff to a human carries full context

  SupportWire hands off the full thread, so customers never repeat themselves.

• You can configure tone and escalation rules

  Kal lets you set tone, language and escalation rules in minutes.