Copy-paste email template for a late address change request once the carrier already has the package in transit.
Hi {{first_name}},
Order {{order_id}} already shipped, package is with {{carrier_name}}.
Two options:
1. I can request a re-route through the carrier (fee: {{reroute_fee}}, success rate ~{{reroute_success_rate}}).
2. Let it deliver to {{old_address}}, refuse delivery, and we'll redirect on return.
Option 2 is slower but free. Which do you prefer?
{{agent_name}}Related templates