Copy-paste email template for a parcel marked delivered but never received, sending a replacement and saving the customer support thread.
Hi {{first_name}},
That's frustrating, especially when tracking says delivered.
Here's what I'm doing:
1. Filing a lost-package claim with {{carrier_name}}, case {{claim_id}}
2. Shipping a replacement today, {{shipping_method}} (ETA {{new_eta}})
3. New tracking: {{new_tracking_url}}
You don't have to wait on the claim, that's our problem to chase.
{{agent_name}}Related templates