Copy-paste email template for declining a refund request that arrived after the policy window closed, with one alternative offer to keep the customer.
Hi {{first_name}},
Thanks for reaching out about {{order_id}}.
Our refund window is {{policy_window}} from purchase, and this order falls outside that period, so unfortunately I'm not able to process a full refund here.
What I can do: {{alternative_offer}}. Let me know if that works and I'll get it set up.
Sorry I couldn't say yes on the original ask.
{{agent_name}}Related templates