Copy-paste email template for offering a partial refund when an item arrived with a minor defect and a full refund is not warranted.
Hi {{first_name}},
Sorry the {{product_name}} arrived with {{issue_description}}. That's not what we want shipping out.
I'd like to offer a {{refund_amount}} partial refund and let you keep the item, that way you don't have to deal with shipping it back.
If you'd prefer a full return + refund instead, just say the word and I'll send a prepaid label.
{{agent_name}}Related templates