Copy-paste email template for a customer who opened multiple tickets on the same issue, merging them cleanly.
Hi {{first_name}},
I see you have {{ticket_count}} open tickets about the same thing. Merging them into {{primary_ticket_id}} so we don't lose track of any thread.
All future updates will come from this one. The others will close as duplicates, your messages aren't lost, they're consolidated.
{{agent_name}}Related templates