Intercom Pricing Explained: Plans and Fin
Intercom costs $29 to $132 per seat a month billed annually, or $39 to $139 monthly. Fin AI is $0.99 per outcome on top, and there is no free plan.
Intercom has no free plan. Seats cost $29 to $132 per seat per month billed annually, or $39 to $139 billed monthly, and the Fin AI agent is billed on top from $0.99 per outcome. Copilot, the in-inbox AI assistant, is another $29 per agent per month (annual). Prices below are from Intercom's pricing page as of 2026-10-29.
Want your own number? Plug your seats and AI volume into the Intercom pricing calculator.
Intercom plans and prices#
| Plan | Billed annually | Billed monthly |
|---|---|---|
| Essential | $29 per seat per month | $39 per seat per month |
| Advanced | $85 per seat per month | $99 per seat per month |
| Expert | $132 per seat per month | $139 per seat per month |
Annual billing saves $10 a seat on Essential, $14 on Advanced and $7 on Expert.
AI and add-on pricing#
| Item | Price | Billing basis |
|---|---|---|
| Fin AI agent | From $0.99 per outcome | Usage, on top of seats |
| Copilot | $29 per agent per month | Billed annually ($35 billed monthly) |
| Proactive Support Plus | $99 per month | 500 outbound messages |
| Pro add-on | From $100 per month | 1,000 conversation analyses |
Fin is where bills grow. Seats are fixed; outcomes scale with your traffic. An outcome is broader than a closed ticket, so check Intercom's definition before you budget.
What a small team actually pays#
Five agents on Essential (annual) with 600 Fin outcomes a month:
| Line | Cost |
|---|---|
| Seats: 5 × $29 | $145 |
| Fin: 600 × $0.99 | $594 |
| Monthly total, before Copilot | $739 |
Add Copilot for all five agents and it is another $145 a month. The same team on SupportWire pays $364.50: 5 seats at $19, 50 AI resolutions included, then 550 at $0.49. The full side-by-side is in Intercom vs SupportWire.
Is Intercom free?#
No. There is no perpetual free plan for teams, and Fin is not free either. Intercom does offer new customers a lower Essential price, and a startup program with 93% off for those who qualify.
If you need a free or cheaper start, compare the best Intercom alternatives for small SaaS teams. Crisp is free for 2 seats. SupportWire is $19 a seat with a 14-day free trial, no card.
Price your own team#
- Intercom pricing calculator: seats, Fin, Copilot, annual or monthly.
- Best Intercom alternatives: 8 tools with seat prices and per-resolution AI fees.
- Intercom vs SupportWire: feature and price comparison.
Frequently asked questions
As of 2026-10-29, Intercom's pricing page lists Essential at $29, Advanced at $85 and Expert at $132 per seat per month billed annually, or $39, $99 and $139 billed monthly. Fin AI is billed on top from $0.99 per outcome, and Copilot is $29 per agent per month billed annually ($35 monthly). Model your own team in the Intercom pricing calculator.
No. Intercom does not offer a perpetual free plan for teams. Paid plans start at Essential, $29 per seat billed annually or $39 monthly, and Fin is not free either. Intercom does offer new customers a lower Essential price and a startup program with 93% off for those who qualify.
No. There is no free tier: every seat is on a paid plan. If you want a free start, look at the Intercom alternatives: Crisp is free for 2 seats, and SupportWire has a 14-day free trial with no card.
Fin is billed separately from seats, from $0.99 per outcome. An outcome is broader than a closed ticket, so read Intercom's definition before you forecast. At 600 outcomes a month that is $594 before seats.
Copilot is $29 per agent per month billed annually ($35 monthly). Proactive Support Plus is $99 a month for 500 outbound messages. The Pro add-on starts at $100 a month for 1,000 conversation analyses.
Updated November 2026
