Enter your AI involvement and resolution rates to see your automation rate plotted against the benchmarks for what good looks like.
80%
Share of conversations the AI takes part in. Good looks like 80%+.
75%
Share of involved conversations fully resolved. Good looks like 75%+.
Your automation rate
60%
Resolution x Involvement. Benchmark is 60%+.
Involvement
80% / 80%
Meets benchmark
Resolution
75% / 75%
Meets benchmark
Automation
60% / 60%
Meets benchmark
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