Copy-paste email template notifying a customer of a security incident affecting their account or data.

Security & compliance

Channels: email

Hi {{first_name}},

Security incident notification per our terms.

What happened: {{incident_summary}} on {{incident_date}}.
Customer impact: {{customer_impact}}.
Data affected: {{data_affected}}.
Containment: {{containment_actions}}.
Required action from your end: {{customer_action}}.

Full incident report: {{incident_report_url}}. Available for follow-up at {{security_contact}}.

{{agent_name}}

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