Copy-paste email template for a customer threatening a chargeback, offering to resolve directly before the bank dispute opens.
Hi {{first_name}},
I want to resolve this directly with you instead of through your bank, chargebacks take weeks and are stressful for everyone.
Here's what I can do right now: {{resolution_offer}}.
Reply yes and I'll process it within the hour. Once a chargeback is filed, my hands are tied until the bank rules.
{{agent_name}}Related templates