Copy-paste email or chat reply when the customer asks for something the product already has, pointing them to it.
Hi {{first_name}},
Good news, what you're describing is essentially {{existing_feature_name}}, which is live today.
It's at {{feature_url}}. Quick walkthrough: {{walkthrough_url}}.
If it doesn't quite cover your case, tell me what's missing and I'll either show you a setting or log a request.
{{agent_name}}Related templates