Copy-paste internal note flagging a VIP or high-value customer so the next agent routes accordingly.
Hi {{first_name}},
I see you're a {{customer_tier}} customer, let me make sure this gets the right level of attention.
Re-routing to {{vip_team}} who handle priority accounts. Expect response within {{vip_response_window}}.
Apologies it didn't get there on first contact.
{{agent_name}}Related templates