Tawk.to is free but feels dated. LiveChat splits the experience across four subscriptions. SupportWire is one modern platform, one price, designed for the way teams work today.
LiveChat vs SupportWire Tawk.to vs SupportWire
SupportWire is $19 per seat per month, with 50 AI resolutions a month included, then $0.49 each, half of Intercom Fin’s $0.99 per resolution. 14-day trial, no card, and no sales call.
Updated June 2026
Feature comparison
22 features.
7 categories.
No hiding.
Every feature that matters for customer support, compared honestly across 3 platforms.
| Feature | LiveChat | Tawk.to | SupportWire |
|---|---|---|---|
| Pricing | |||
| Starting Price | $19/agent/mo (1 agent max) | Free core | $19 per seat per month |
| Pricing Model | 4 separate products | Free + paid add-ons | Per seat, unlimited free lite seats |
| Per-Resolution AI Fees | Separate ChatBot product ($52+) | $29-$399/mo add-on | $0.49 per resolution after 50 free, half of Fin |
| Channels | |||
| Live Chat | Core product | Free live chat | Real-time with proactive messaging |
| Phone Support | Not available | Not available | Not a channel we offer |
| Ticketing | Separate HelpDesk ($29+/mo) | Basic ticketing | Full ticketing with SLAs |
| Knowledge Base | Separate product ($49+/mo) | Hosted on their subdomain | Help center + AI knowledge stores |
| AI | |||
| AI Chatbot | Separate ChatBot ($52+/mo) | Basic add-on | AI-native, included |
| AI Learning | Template-based | Not autonomous | Learns from conversations |
| 24/7 Automation | Requires ChatBot subscription | Stops when agents offline | Works 24/7 autonomously |
| Platform | |||
| Setup Time | Quick for chat only | Minutes (basic chat) | Hours, not weeks |
| Design Quality | Clean but aging | Recently refreshed, still dated | Modern, minimal |
| Widget Performance | Lightweight | ~700KB payload | Performance-optimized |
| White-Label Branding | Enterprise only | $19/mo to remove branding | Your brand only |
| Cancellation | Requires support to cancel | Post-cancellation charges reported | One-click, any time |
| Data & Security | |||
| Data Export | Limited export | Limited export | Full data portability |
| SOC 2 Compliance | Security measures in place | No SOC 2, no HIPAA | |
| Analytics | |||
| Reporting | Strong analytics | Basic reports | Full analytics |
| SLA Management | Basic SLA features | Not available | Built-in SLA tracking |
| CSAT Surveys | Post-chat surveys | Not available | Built-in |
| Integrations | |||
| Native Integrations | 200+ apps | Limited native + Zapier | Growing ecosystem |
| Open API | REST API | Limited API | Full REST API |
Pricing
Starting Price
LiveChat
$19/agent/mo (1 agent max)
Tawk.to
Free core
SupportWire
$19 per seat per month
Pricing Model
LiveChat
4 separate products
Tawk.to
Free + paid add-ons
SupportWire
Per seat, unlimited free lite seats
Per-Resolution AI Fees
LiveChat
Separate ChatBot product ($52+)
Tawk.to
$29-$399/mo add-on
SupportWire
$0.49 per resolution after 50 free, half of Fin
Channels
Live Chat
LiveChat
Core product
Tawk.to
Free live chat
SupportWire
Real-time with proactive messaging
Phone Support
LiveChat
Not available
Tawk.to
Not available
SupportWire
Not a channel we offer
Ticketing
LiveChat
Separate HelpDesk ($29+/mo)
Tawk.to
Basic ticketing
SupportWire
Full ticketing with SLAs
Knowledge Base
LiveChat
Separate product ($49+/mo)
Tawk.to
Hosted on their subdomain
SupportWire
Help center + AI knowledge stores
AI
AI Chatbot
LiveChat
Separate ChatBot ($52+/mo)
Tawk.to
Basic add-on
SupportWire
AI-native, included
AI Learning
LiveChat
Template-based
Tawk.to
Not autonomous
SupportWire
Learns from conversations
24/7 Automation
LiveChat
Requires ChatBot subscription
Tawk.to
Stops when agents offline
SupportWire
Works 24/7 autonomously
Platform
Setup Time
LiveChat
Quick for chat only
Tawk.to
Minutes (basic chat)
SupportWire
Hours, not weeks
Design Quality
LiveChat
Clean but aging
Tawk.to
Recently refreshed, still dated
SupportWire
Modern, minimal
Widget Performance
LiveChat
Lightweight
Tawk.to
~700KB payload
SupportWire
Performance-optimized
White-Label Branding
LiveChat
Enterprise only
Tawk.to
$19/mo to remove branding
SupportWire
Your brand only
Cancellation
LiveChat
Requires support to cancel
Tawk.to
Post-cancellation charges reported
SupportWire
One-click, any time
Data & Security
Data Export
LiveChat
Limited export
Tawk.to
Limited export
SupportWire
Full data portability
SOC 2 Compliance
Analytics
Reporting
LiveChat
Strong analytics
Tawk.to
Basic reports
SupportWire
Full analytics
SLA Management
LiveChat
Basic SLA features
Tawk.to
Not available
SupportWire
Built-in SLA tracking
CSAT Surveys
LiveChat
Post-chat surveys
Tawk.to
Not available
SupportWire
Built-in
Integrations
Native Integrations
LiveChat
200+ apps
Tawk.to
Limited native + Zapier
SupportWire
Growing ecosystem
Open API
LiveChat
REST API
Tawk.to
Limited API
SupportWire
Full REST API
Go deeper
Read the full story.
Feature tables only tell half of it. Each deep-dive walks through pricing traps, real Trustpilot quotes, and where the product breaks down for growing teams.
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A new chapter for your support
Support, finally
worth showing up for.
Customers feel heard. Your team feels in control. Bills stay where you expect. The work that used to drain everyone starts to feel like the best part of the day again.
5 min
From signup to live chat on your site
$0
14-day trial. No card.
Cancel anytime
No annual lock-in. Export your data
No credit card. No annual lock-in. Migration help on us.