# Parahelp vs SupportWire

> Parahelp is a sales-gated AI layer on Intercom or Zendesk. SupportWire is a full platform: $19 per seat per month plus $0.49 per AI resolution after 50 free.

## The short version

Parahelp is an AI agent layer you bolt onto an existing helpdesk. SupportWire is a complete support platform: AI agent, shared inbox, and Knowledge Store in one tool, so you do not keep paying for a second product underneath.

## Pricing

SupportWire charges $19 per seat per month plus $0.49 per AI resolution after the first 50 free each month, half of Intercom Fin's $0.99 per resolution, with a 14-day trial, no card, and no sales call. You pay for AI only when Kal closes a ticket, nothing for handoffs.

- One: $19 / seat / month, unlimited free lite seats
- Scale: usage-based, contact us

Parahelp prices through sales and runs on top of the helpdesk you are already paying for, so the AI line is on top of your existing seat bill rather than replacing it.

## What you get

- **One platform, not a layer:** Kal, shared inbox across chat/email/forms, and the Knowledge Store come together. No separate helpdesk subscription underneath.
- **Pay on outcomes:** 50 resolutions included monthly, then $0.49 per resolution, billed only when Kal closes a ticket.
- **Self-serve:** start with a 14-day trial, no card, no sales call.
- **Migration:** Wire Through keeps live conversations intact when you switch.

See also: [Parahelp pricing explained](/parahelp-pricing-explained.md), [Parahelp alternative](/parahelp-alternative.md), [Pricing](/pricing.md), [Kal](/ai.md)

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Source: https://supportwire.ai/parahelp-vs-supportwire
SupportWire. Resolution is the job.
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