# SupportWire: the Parahelp alternative

> SupportWire is the self-serve Parahelp alternative: full platform, not a bolt-on. $19 per seat per month plus $0.49 per AI resolution after 50 free.

## Why teams look past Parahelp

Parahelp is an AI agent layer that sits on top of an existing helpdesk, so you keep paying for the underlying tool and add Parahelp on top. SupportWire replaces both: the AI agent (Kal), the shared inbox, and the Knowledge Store are one platform.

## Pricing

SupportWire charges $19 per seat per month plus $0.49 per AI resolution after the first 50 free each month, half of Intercom Fin's $0.99 per resolution, with a 14-day trial, no card, and no sales call. AI is billed only when Kal closes a ticket, nothing for handoffs.

- One: $19 / seat / month, unlimited free lite seats
- Scale: usage-based, contact us

## What SupportWire gives you that a layer can't

- **A complete platform:** no second helpdesk subscription underneath the AI.
- **Kal you control:** drafts in your voice from three sample replies, cites its source on every answer, and stays inside the scope you set.
- **Honest, public pricing:** 50 resolutions included monthly, then $0.49 per resolution, no sales call to see a number.
- **Painless migration:** Wire Through keeps open conversations alive across the cutover.

See also: [Parahelp vs SupportWire](/parahelp-vs-supportwire.md), [Parahelp pricing explained](/parahelp-pricing-explained.md), [Alternatives](/alternatives.md), [Pricing](/pricing.md)

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Source: https://supportwire.ai/parahelp-alternative
SupportWire. Resolution is the job.
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