# SupportWire: customer support AI agent with live chat built in

> SupportWire is the live chat platform for startups: an AI support agent (Kal) and a shared inbox in one tool, at $19 per seat per month with AI resolutions at $0.49 each after the first 50 free (half of Intercom Fin).

## What SupportWire is

SupportWire is a customer support platform built around an AI agent. It combines:

- **Kal**, an AI support agent that drafts replies in your voice, summarizes long threads, resolves repetitive questions, and routes the rest with full context.
- A **shared inbox** that unifies live chat, email, and form submissions in one feed.
- A **Knowledge Store** that Kal reads from (URLs, PDFs, screenshots, Notion, Drive, Confluence, Zendesk, Intercom, Help Scout, CSV, API) and cites on every answer.

It is built for startups and small teams who want one tool, an honest bill, and AI that earns its keep.

## AI-native features competitors bolt on

- **Wire Through:** migrate from Intercom mid-conversation. Customers keep their thread and history. Switch without anyone noticing.
- **Handover:** pass a conversation with an AI-written summary on top: past threads, signals, what was tried.
- **Collaboration:** pull engineers, designers, and ops into the same thread as the customer.
- **First Response:** Kal drafts the first reply before your team reads the message. Time to first response in seconds, not hours.

## Pricing in one line

$19 per seat per month, with unlimited free lite seats. The first 50 AI resolutions each month are included, then $0.49 each, half of Intercom Fin's $0.99, and you pay only when Kal closes the ticket, nothing for handoffs.

## Who it is for

Startups and small teams switching off Intercom, Zendesk, Crisp, or Help Scout who want better design, a predictable bill, and an AI agent they control.

See also: [Pricing](/pricing.md), [Kal, the AI agent](/ai.md), [Features](/features.md), [Intercom vs SupportWire](/intercom-vs-supportwire.md), [FAQ](/faq.md)

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Source: https://supportwire.ai/
SupportWire. The live chat platform for startups.
Sign up: https://app.supportwire.ai/signup