# Gorgias vs SupportWire

> SupportWire is the per-seat Gorgias alternative for software teams. Gorgias bills per billable ticket (Starter $40 / Basic $77 / Pro $471 / Advanced $1,227 a month), so the bill climbs with volume, and its Automate AI adds $1.50 per extra interaction. SupportWire is $19 per seat with unlimited tickets and AI billed $0.49 only when a ticket is resolved.

## The short version

Gorgias is a Conversational Commerce platform built for Shopify brands, and it powers roughly 40% of them (G2 4.6, Capterra 4.6, Trustpilot 2.3). The model that matters is how it bills: **per billable ticket, not per seat**, so your invoice scales with support volume instead of team size. SupportWire is $19 per seat with unlimited tickets and AI you only pay for on resolution. (Gorgias pricing verified against gorgias.com live on 28 July 2026.)

## Pricing model

Gorgias is billed **per billable ticket** on annual plans (monthly-equivalent rates): **Starter $40/mo** (50 tickets, up to 3 seats, monthly billing only), **Basic $77** (300 tickets), **Pro $471** (2,000 tickets), **Advanced $1,227** (5,000 tickets). Go past your ticket allotment and each extra ticket is **$0.36 to $0.40**. There is no perpetual free plan, only a 30-day trial. SupportWire is **$19 per seat per month with unlimited tickets**, no per-ticket meter, and unlimited free lite seats.

## AI pricing (the real cost)

Gorgias's AI Agent (Automate) is billed **per automated resolution**: each plan bundles a small allotment, then extra interactions run **$1.50 each**. SupportWire meters Kal at **$0.49 per resolution after 50 free every month**, roughly a third of Gorgias's per-interaction rate, and charges only when Kal actually closes the ticket.

## What scales your bill

On Gorgias two meters run at once: the **ticket count** that sets your plan tier and its overage, and the **AI interactions** past your allotment. A brand growing its support volume climbs tiers and racks up overage before AI is even counted. SupportWire has one number that moves only when you add a teammate: **$19 per seat**, unlimited tickets included, AI billed by outcome.

## Where Gorgias still wins

Gorgias is purpose-built for Shopify and e-commerce, with deep native commerce actions (order edits, refunds, subscription management) wired into the helpdesk, and it powers about 40% of Shopify brands. If you run a high-volume Shopify store and want commerce workflows native to your inbox, Gorgias is the specialist. SupportWire targets SaaS and software teams: our Shopify integration is solid, but commerce is not the whole product.

## Migrating from Gorgias

Export your tickets and customers, point your widget and inbound email at SupportWire, and your team can be live the same afternoon. White-glove migration is on us, and Kal runs during your 14-day trial too. No annual lock-in, and no bill that grows with your ticket count.

See also: [Pricing](/pricing.md), [Kal](/ai.md), [Switch](/switch.md)

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Source: https://supportwire.ai/gorgias-vs-supportwire
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