# Kal: the customer support AI agent you control

> Kal is SupportWire's AI support agent: drafts replies in your voice, resolves repetitive tickets, cites its sources on every answer, and stays inside the scope you set. 50 free resolutions monthly, then $0.49 each, half of Fin.

## What Kal does

- **Drafts the first reply.** Reads the ticket, finds the source, writes the answer. Your agent sends, edits, or lets Kal send it.
- **Summarizes long threads.** A 40-message thread becomes two sentences so the next person is caught up instantly.
- **Resolves the repeatable.** Refunds, password resets, "what plan am I on": the questions you've answered a thousand times.
- **Routes the rest.** Reads intent, sentiment, and urgency. Angry churn risks go to your best agent; bugs open a Linear issue.

## What you control

- **Voice:** paste three past replies and Kal writes the way you write. Change it anytime.
- **Scope:** point Kal at the articles, macros, and ticket types it should handle; block the rest.
- **Cost:** 50 resolutions included monthly, then $0.49 per resolution, billed only when Kal closes a ticket.
- **Handoff:** Kal passes the full thread, the sources it consulted, and a draft reply.
- **Knowledge:** Kal reads the Knowledge Store you control and cites the source on every answer.
- **Data:** your conversations never train a public model. GDPR compliant. One-click export.

## Kal vs Intercom Fin

| | Kal | Fin |
|---|---|---|
| Per-answer fee | $0.49 (half of Fin) | $0.99 |
| Pay only on close | Yes, nothing for handoffs | No, billed regardless |
| Citations | Every reply | Optional |
| Voice setup | Three samples | Paid onboarding |
| Trains public models | Never | Subject to change |

## How it works

1. **Plug in your docs.** Intercom, Notion, Help Scout, your own. Indexed in under an hour.
2. **Set voice and scope.** Three sample replies for tone; pick the topics Kal owns. No code.
3. **Kal answers, you watch.** Every reply is logged with citations, confidence, and edit history. Override anything.

## Pricing

Kal is included at $19 per seat per month. The first 50 AI resolutions each month are included, then $0.49 each. See [Pricing](/pricing.md).

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Source: https://supportwire.ai/ai
SupportWire. The live chat platform for startups.
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